Customer Care Dispatch with German

- Graduates/undergraduates
- Fluency in English and in German
- Familiar to SAP will be a big plus
- Good analytical skills
- Previous exposure to business environment
- Availability for full time program
- Various starting hours according to the core language

Responsabilities:

-Take calls from the customer for various technical issues
- Record the calls in the system
- To track, if customer's problem has been attended by field engineers
- To escalate if the customer is not attended in the stipulated time frame

Benefits:

- Multinational environment exposure
- Excellent training and learning opportunities
- Your hard work and contribution never go unnoticed @ Wipro
- Rewards for each position is based on performance, potential, criticality and market value
- Your growth in the company will be complemented by your own self-development

Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.