Warranty Consultant Automotive

Working Knowledge of Warranty Processes
• 5 Step Counseling Process
• Warranty Management System Dealer Reports
• Root Cause Warranty Review Process
• Warranty Audit Process
• Warranty and Policy Requirements

Understanding of Dealership Operations
• Sales, Parts and Service Operations
• Accounting Practices
• Financial Reporting

Skills
• Intranet Navigation
• Excellent Word and Excel Proficiency
• Excellent Communication and Interpersonal Skills
• Conflict Resolution Skills

Other
• Teamwork - Effective Team Player
• English, Romanian - must, all other languages are asset

Responsibilities:

A Warranty Consultant is responsible for warranty cost control through the completion of:
• Root Cause Warranty Reviews in dealerships in accordance with the procedures outlined in the Warranty Root Cause Review Manual.
• Step 1 review Dealers support services.
• Corrective Action Plan evaluation and follow-up.
• Regional "Help Desk" dealer support.
• Dealer and NSC Training
• Coordinate "proactive" process for allocated region.
• Conduct Dealer Standards Audits

Specific position responsibilities include:

Conduct In-Dealership actions in a professional, consultative manner to
• Evaluate individual Dealer repair workshop and administrative procedures
• Identify root cause process deficiencies driving abnormal warranty performance
• Determine whether inappropriate dealer practices exist
• Evaluate supporting documentation control and storage processes
• Work with Dealership management to develop corrective actions designed to improve identified
process deficiencies

Functions:
• Recognize the effectiveness of warranty procedures and impact on customer satisfaction
• Be familiar with dealer service reception practices, and technician productivity/efficiency measurements
• Understand dealer mechanical workshop/body shop operating practices and warranty control methods
• Understand the '5 Step Warranty Counselling Process' and the measurement tools used to identify dealers with adverse profiles and trends. Be able to investigate high repair incidence and recommend corrective action
• Recommend to dealers process improvements actions in their mechanical/bodyshop service reception and workshop repair practices to achieve high levels of technician productivity/efficiency, customer satisfaction and conform to warranty control methods.
• As required liaise with the Regional Warranty Operations Management / Market Coordinators in the selection and conduct of Company audits and provide dealer management with guidance in the post-audit follow-up process.
• Undertake Warranty & Policy business tasks as required.

MSX International (MSXI) is the leading global provider of outsourced business solutions, integrating automotive best practices, technology, and information.

Our products and services include:

* Dealer Development and Process Improvement
* Warranty Management
* Technical Support and Information Management Services
* Staffing, Vendor Management, and Procurement Solutions

Now, more than ever, the automotive industry is being challenged to work smarter, faster, and more efficiently. This makes choosing a knowledgeable partner who can provide valuable insights into industry issues and deliver proven improvements of paramount importance.

With more than 70 years of industry experience, we know what it takes to keep our clients a step ahead of the competition. We also have over 4,000 industry experts in 18 countries who understand local market dynamics and are committed to ensuring the highest levels of customer satisfaction.

Our proven solutions enable leading-edge automotive/truck/motorcycle OEMs, dealers, suppliers and aftermarket service providers globally to:

* Improve dealer efficiency and profitability
* Increase sales and aftermarket performance
* Generate new revenue opportunities
* Reduce warranty costs and process waste
* Enhance technical skills of dealers
* Build sustainable customer loyalty
* Provide flexible workforce models to augment employees' experience and capabilities

To learn how we can put our expertise to work for you, contact your local office in Asia Pacific, Benelux, Eastern Europe, France, Germany (European HQ), Italy, North America (World HQ), Scandinavia , South America, Spain & Portugal and United Kingdom.
www.msxi-euro.com