Operation Manager Customer Service Centre

We are looking for somebody with:
• A university degree in finance or a bachelor/master degree in finance or economics
• Minimum three years Experience in customer service
• High customer and result orientation and problem solving skills
• Excellent oral and written communication skills at least in English and Romanian
• Excellent skill in communication, leading and managing
• Capacity of working under stress
• An appearance that shows self confidence
• The power to enforce
• Positive attitude
• Alignment to high Customer Service

Your responsibilities will be:
• Workforce management and controlling
• Guarantee defined productivity and quality criteria (KPIs)
• Preparation of significant reports for the customer and the management board
• Assistance of the team leaders for customer service to reach the established objectives
• Developing new service concepts and products
• Building up customer relationship and satisfaction

Our benefits are:
We offer a challenging job in customer services in a growing international company with a good compensation package and flexible working times. You can grow personally by taking over more and more responsibility and as a banking professional. Furthermore you have the possibility to develop your skills in our international training centre.

Once a pioneer in telemarketing, walter services today employs more than 7.500 people in Germany, Austria, Switzerland and Poland. Our services range from telephone customer services and virtual sales to our own field sales force, and even comprise the handling of complex business processes. Quality is the main essence of every single service offered by walter services.

We are building up an international service entity one of Romania´s first banks. Fulfilling via telephone the customer´s needs on a high level of quality and expertise is our minimum goal. The services will be in all private banking aspects for Romanian and later international customers.