Call Center Manager for Guillemot Corporation

Guillemot Corporation is a designer and manufacturer of interactive leisure hardware and peripherals. The group offers a wide range of varied products under the brand names Hercules and Thrustmaster. A player on this market since 1984, Guillemot Corporation Group is now active in 12 countries including France, Germany, the United Kingdom, the United States of America, Canada and several east-European countries; the Group's products are distributed in 45 countries. The Group aims to provide innovative and quality products with a view to enhancing the performance and pleasure of players and music lovers alike.

As a Call Center Manager, you will:
- Responsible for the call center leadership
- Managing and development of the call center team
- Makes precise reports about the efficiency of the call center and improvement needed to the top management
- Organize the call center activities
- Sets up action plans for the improvement of the service and the application of the procedures of resolution
- Is in charge of the permanent follow-up of the handled technical issues to improve the quality of service

TO QUALIFY, you must have:
- Excellent oral and written communication skills
- Excellent coaching and facilitation skills required
- Ability to make operational decisions in a fast-paced, high stress environment
- Strong leadership skills
- Excellent understanding of the basics of Customer Satisfaction
- Management background
- Techicall background - very good knoledgement in hardware
- English is mandatory - French a plus.

We Offer:
* Motivating salary package;
* Young and dynamic working environment
* International career

Ubisoft is one of the leading publishers of game software worldwide.

The industry definition of publisher includes three core activities: development (i.e. the creation of game software), publishing (i.e. the acquisition of rights to games and of external licenses as well as product marketing) and distribution (i.e. the physical delivery of the final product to all types of retailers).
Since it was founded in 1986, Ubisoft has gradually and successfully integrated these three core activities. The company now has development teams of exceptional quality, acknowledged expertise in marketing and global distribution channels.
The Ubisoft's employees work toward a common goal: the creation of high-quality games for a growing and increasingly demanding audience of gamers.