TRAINING MANAGER

- University educational degree;
- At least 2 years previous professional experience in a similar position;
- Proficient with spreadsheets and working processing software;
- Excellent in planning and organizing, result-oriented person;
- Professional and technical excellence;
- Excellent and communication and interpersonal skills;
- Proficient in English.

- Plans, develops, delivers and improves training initiatives in accordance with Sykes business plan and Samsung account standards;
- Manages and ensures tje efficient and effective management of the training program by the Account Trainers;
- Develops and coordinates the training processes to ensure that agents have the technical and soft skills required to maximize custgomer and client satisfaction;
- Develops, co-ordinates and manages the quality monitoring process;
- Provides specialized input into quality, training and operational functions.

We offer the oportunity of working in a dinamic enviroment, with challenging assignments and career opportunities.

If you would like to join our team of committed professionals, please apply directly to this ad or send your resume written in English at: cariere@sykes.com

Sykes is a global leader in providing outsources customer management solutions and services. We serve mainly the leading Fortune 500 corporations. Worldwide we have over 32.000 employees.