Training Manager (process training)

• Graduation/Post Graduation Degree/ MBA.
• Minimum 5 years of industry experience with at least 2 years in training and development
• Experience in designing training content and delivering training sessions

• Communication and Presentation skills
• Problem solving and analytical skills
• Planning and Project management skills
• Facilitation Skills
• Knowledge of O2C or F&A domain
• Demonstrates a macro perspective in terms of understanding cross functional & business requirements
• Knowledge of Computer System & intermediate applications: MS word, PPT & Excel
• Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with peers, colleagues and leaders
• Ability to handle stressful situations
• Knowledge of Instructional Design methods preferred
• Knowledge of any ERP application is preferred

• Single point of contact for Training Support of Client Account
• Responsible for implementing domain, process and behavioral training for operations including new hire assimilation, multi-skilling and refreshers
• Ensure the operationalization of BU training framework and methodology in all Client Accounts
• Responsible for implementing the BU training policy in all Client Accounts
• Prepare operations SMEs for training design and delivery
• Ensure Focus of SMEs/trainers on Quality of content and delivery, meeting internal targets & training throughputs, Customer Satisfaction etc.
• Provide regular feedback to SMEs/Operations Trainers by monitoring on their performance
• Responsible for successful knowledge transfer during transition of processes and work closely with the transition team in the planning and execution of KT deliverables
• Responsible for Knowledge Acquisition / Capturing / Packaging of the Training Content and work closely with internal and client SMEs.
• Responsible for all Internal and external client interaction and action plans with regard to training
• Responsible for determining performance gaps, identifying training needs (both process and behavioral), working with SMEs, internal partners and vendors to implement training solutions
• Responsible for transference of best practices across accounts
• Review training periodically with operations leaders and drive corrective action

Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.