Entry-level Tech Support - English

10 poziții

Candidatul Ideal

Teleperformance Romania is certified as being a Great Place to Work.
This distinction reflects the synergy that TP employees have with the company, so this achievement is for everyone in the TPRO TEAM.
We’re looking for client-oriented candidates (voice), who are native or near-native ENGLISH speakers ( C1 or C2 level) to join our Technical Service Representative team.

Responsibilities:
Deliver high-quality, customer-driven support by addressing customer service and technical inquiries at the first point of contact whenever possible.
Diagnose technical issues and perform initial troubleshooting via incoming phone calls, email and chats, from both non-technical users and tech-savvy account adminitrators.
Demonstrate ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms.
Assess customer sentiment throughout communication, taking the lead in escalating issues when necessary and arranging for supervisor involvement if requested by the customer.
Manage all customer communication with appropriate etiquette, timeliness, and professionalism while working towards achieving agreed operational targets.
Demonstrate confidence and willingness to resolve customer requests/issues.
Document every interaction with detail and escalate using appropriate internal channels.
Understand and follow escalation handling procedures.
Interact effectively with team members within Client Services team (Teechnical Support, Billing, Onboarding), use available tools and resources to help resolve customer.
Provide technical assistance related to Telecom, VoIP, Networking, UCaaS on advisor level.
Complete all training and development activities in a timely manner.

Descrierea jobului

Key Skills:

Communication – excellent written and verbal communication skills are required. Listen attentively and empathetically, ablity to drive ︁︀︂︃︃︁︂︇︁︂︈customer issue to resolution. Should be sensitive about account security and customer information.
Customer Focus – build credibility with the customer by using empathy, and work patiently with irate customers issues. Remain courteous, energetic and engaging while dealing with customers.
Learning Orientation – keep learning about the products and services, as they are constantly developing new features. Stay on top of building up knowledge and background.
Result Orientation – prioritize work to ensure all of the required KPIs are met, and use the available resources effectively. Take ownership for own results, be able to accept constructive feedback, and reach out for support proactively.
Technical Background/Affinity – have basic understanding of Telecom, VoIP, Networking, UCaaS.

Responsibility & accountability – adherence to the set schedule, reporting problems or challenges on time, proactively contact management and comply with all set principles.

Benefits package:

Full-time contract
Work From Home
Super-fast recruitment process
Training – paid -
Competitive salary
Flexible schedule
Excellent experience in working in Teleperformance, a company with a multicultural and friendly environment
A great, motivated and talented team with sense of humor! 😊
Super-fast recruitment process - 100% online;
Above market monthly salary;
Meal vouchers of 21 lei per day;
Work From Home monthly bonus;
Bookster - free subscription - delivered at home;
Referral bonuses (up to 500 euro);
Professional development opportunities;
Medical subscription to Regina Maria;
Super friendly, welcoming work environment.

Descrierea companiei

Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.

We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.

Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).

Publicat 21 Mai 2024 Reactualizat 14 Iun. 2024 Expiră 20 Iun. 2024