Tech Support Agents for DELL - now available!

• Student or University Graduate (Technical University Degree is an advantage);
• 0-2 years of related work experience, or an equivalent combination of education and experience;
• Preferably experience in the provision of remote IT support;
• Good knowledge of Microsoft Operating Systems local and remote administration;
• Good knowledge of the Microsoft Office family applications (especially Outlook);
• Fluency in English is a must;
• Fluency in one other language: French, Spanish, Italian, German, Portuguese, Dutch, Polish, Swedish, Russian;
• Very good communication skills;
• Customer service skills;
• Flexibility and should be able to work shift patterns;
• Microsoft Certifications are highly desirable

• Provides technical guidance in activities associated with the identification, prioritization and resolution of reported problems by telephone and e-mail;
• Screens, refers, and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers utilizing experience and understanding of DELL environment;
• May prepare help desk incident reports and assist in hardware and software evaluation;
• Participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.

For more than 25 years, Dell has provided technology solutions to customers that improves their productivity, enhances their lives and meets their distinct needs. Headquartered in Round Rock, Texas, Dell has framed its business around the customers it serves, from the world’s largest and most demanding businesses and public sector organizations, to small and medium businesses, to consumers worldwide. Recognized for its ability to provide customers personalized, built-to-order technology through direct, online and retail channels, nearly 80 percent of Dell’s $54 billion in revenue is driven by enterprise products, services and solutions it delivers to businesses and organizations. Dell’s 101,000 employees worldwide are deeply committed to corporate responsibility. The company ranks among Working Mother Magazine’s 100 Best Companies and ranked second among Newsweek’s Greenest Big Companies in America.
Please apply here: https://dell.taleo.net/careersection/2/jobdetail.ftl?lang=en&src=SNS-102&job=11000ICF

At Dell, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, Dell focuses on pivotal standards that drive future technology innovation. Each year, Dell honors the outstanding inventors among its employees.