Team Leader (with German) - based in Cluj

To be a part of our international team you need to have:

- University degree (in Economy, Accounting or Finance - advantage).
- Minimum 1 year experience in a management position (preferably in a similar position).
- Fluency in German and English.
- Leadership skills (motivating, feed back, coaching, developing direct reports, action oriented, delivering results).
- Excellent communication and interpersonal skills.
- Outstanding customer-orientation and energizing attitude.
- Analytical skills and experience in Accounts Receivable is an advantage

Responsabilities:

- Role would require leading teams to ensure shared service support to our global clientele in F&A/Customer Service/Procurement.
- It would involve keeping the team energized and focused, closely monitoring the service delivery operations to ensure compliance with key metrics and contractual SLAs, interacting with and managing customers & key stakeholders on a day to day basis and undertaking regular process improvement measures based on customer feedback and data analytics.
- Achieving KPIs / SLAs contractually agreed with the customer as hygiene, continuously improving on performance benchmarks
- Analyzing data and trends, implementing projects for continuous improvement based on Lean Six Sigma methodologies
- Owning implementation and delivery of Operational Excellence Framework including Visual Management System
- Utilize capacity management tools to rightly schedule resources to meet demand for operations
- Ensure the team’s have all operational resources, for example but not limited to IT, Facility, Training, etc.
- Create reporting both for client and Genpact management for Operations review
- Identify recurrent problems/issues in Operations and resolve
– Ensuring Retention metrics are met and employee satisfaction scores are delivered via practicing people leadership skills and implementing HR best practices and initiatives
- Being part of people initiatives organized by HR team and owning delivering on the same.
- Monthly, Quarterly and Yearly Individual Performance discussions and appraisal



Benefits:

- The opportunity to build a long-term and successful career within a prestigious multinational, from the very start-up.
- Extensive training, locally and internationally, will be provided for the jobholder

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide with over 10 years of experience and more than 30,000 employees worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India, China, UK, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

What makes us different is our people and processes! We are a continuously growing company and our employees are provided with continuous trainings to keep learning and outstanding career opportunities in multiple business areas across the globe.

We are currently expanding our team in Bucharest and Cluj and are looking for career oriented individuals to be part of a great global team.