Senior BSS Engineer Reporting

Education - must have:
Bachelor or master degree in business (+ IT experience) or economics and computer science (+ business experience).

Previous experience - must have:
At least 1-2 years customizing know how in Oracle Apps, HR and CRM business processes knowledge.

Previous experience - nice to have:
Siebel CRM (Siebel tools), Oracle BI server, Java programming.

Hard skills:

• Seibel Tools - customizing of the CRM application - nice to have
• Oracle BI Publisher - Oracle BI Publisher report generation and XML publishing skills - must have
• Solution design - ability to derive a solution from a set of requirements - must have
• programming skills - Oracle PL/SQL - must have; Java, Webservices - nice to have
• English - must have - international environment
• requirement analysis - experienced in understanding and documenting business requirements - must have
• ETL tools - experience with Informatics (must) and Oracle Data Integrator (nice to have)

• Decision making ability - employee must decide on its own on system upgrades, security roles,...
• initiative and responsibility - employee shall feel responsible for Oracle Apps and CRM application to take initiative for improving the tool and the supported business processes
• Ability to deal with conflicts - employee will have to deal with conflicts with business and IT operations
• Ability to cope with change - cope with the fast changing requirements and business
• Cost awareness - driving system and process optimization/automation on cost base
• Persuasiveness and Assertiveness - Business and other IT departments have to be persuaded from our needs frequently

Overall purpose of this job:
Customize and operate our 3rd operational reporting tools for HCM and RSS.

Attractiveness of this job:
Green field reporting platform implementation from scratch. Working in a multi-site multi language and constantly growing environment

Future (2-3 years) requirements of this job:

Further challenges will need know how in the area of CRM and Marketing business processes (Marketing Resource Management)

Main tasks:


• Support and interface with business during the requirements engineering for reports --> requirements are clearly defined, understood by IT, agreed with business and impossible requirements are eliminated in a early stage


• solution design --> employee can design solutions based on given requirements, in a way another person could implement it


• report creation and coding --> employee can create reports based on given requirements, regardless if done on its own or from other person


• application documentation --> business processes and corresponding application development/customizing is documented at a central place in easy to follow and complete way


• system and performance testing --> employee follows a test driven development approach, including performance testing, which ensures development quality according to given std


• Oracle BI Server, ETL and Data Mart administration --> employee operates data mart, load processes and reporting infrastructures, to ensure report quality, uninterrupted availability, quick response times and in time data loads



Among the benefits that we offer are:

• lunch tickets
• salary recorded in your work book (we don't use any other form of salary payment like PFA and so on)
• a very flexible work program (respecting your own personal time)
• core time interval is 10-15:30 (Monday - Friday)
• possible work time interval is 7:30 - 20:00
• lunch break 12:00 - 13:30; minimum 0.5 hours
• top of the line laptop

SYNTEGRA is a company which is part of a large banking and insurance multinational group (with headquarters in Vienna, Austria). Within this group we provide software consultancy and development services.
Our office in Romania (Cluj-Napoca) was founded in 2006. Since then we are in a stable and continuous growth.
We have core competencies in front-end Java development, mainframe COBOL development, .NET technologies, Data Warehousing and QA.