Senior BSS Engineer CRM

Education - must have:
Bachelor or master degree in business (+ IT experience) or ecconomics and computer sience (+ business experience)

Previous experience - must have:
At least 1-2 years customizing know how in Oracle Apps, HR and CRM business processes knowledge

Previous experience - nice to have:
Siebel CRM (Siebel tools), Oracle BI server, Java programming

Hard skills:

• Seibel Tools - customizing of the CRM application - nice to have
• Oracle BI Publisher - Oracle BI Publisher report generation and XML publishing skills - must have
• Solution design - ability to derive a solution from a set of requirements - must have
• programming skills - Oracle PL/SQL - must have; Java, Webservices - nice to have
• English - must have - international environment
• requirement analysis - experienced in understanding and documenting business requirements - must have

Overall purpose of this job:
Customize and operate our 3rd party CRM applications (mainly RSS)

Attractiveness of this job:
Green field CRM implementation from scratch. Working in a multi-site multi language and constantly growing environment

Future (2-3 years) requirements of this job:

This position will include learning new fields within the CRM area. This might include SFA, Campaign Management, Real Time Decissioning, Customer Data Hub and Customer (Contact) Management. As a senior engineer position will give the opportunity to grow towrds a technical lead for 3rd party CRM applications

Main tasks:


• Support and interface with business during the requirements engineering


• requirements are clearly defined, understood by IT, agreed with business and impossible requirements are eliminated in a early stage


• solution design


• employee can design solutions based on given requirements, in a way another person could implement it


• tool customizing and coding


• employee can customize or code based on given design, regardsless if done on its own or from other person


• application documentation


• business processes and coresponding application development/customizing is documented at a central place in easy to follow and complete way


• system and performance testing


• employee follows a test driven development approach, including performance testing, which ensures development quality according to given std.

SYNTEGRA is a company part of a large banking and insurance multinational group (with headquarters in Vienna, Austria). Within this group we provide software consulting and development services.

Our office in Romania (Cluj-Napoca) was founded in 2006. Since then we are in a stable and continuous growth.

We have core competencies in front-end Java development (Web technologies), Microsoft Technologies (.NET, MSSQL) and Mainframe COBOL development.