Supervisor Sales Support Management

Education and Experience Required
• Bachelor's /graduate degree
• Fluency in written and spoken English. Excellent communication and influential skills
• Require 3 years of work experience with minimum 2 years of people management.
• Good written and oral skills in a second language would be a plus
• Feedback and coaching Skills
• Communication skills
• Conflict management Skills
• Interpersonal effectiveness
• Leveraging diversity
• Developing people management skills i.e. attracting, retaining and developing a talented workforce incl. goal setting and performance management
• Business Process Outsourcing business & process knowledge
• Ability to understand and interpret customer needs and translate them into workable procedures and activities.
• Strategic Awareness
• Quality Management System and Six Sigma knowledge
• Foster Continuous Improvement
• Develop & lead a quality culture
COMPETENCY REQUIREMENTS:
• Results and performance oriented
• Facilitation skills
• Influencing & Negotiation skills
• Team Spirit

Responsibilities:
Employees & Organization

1.Lead & Manage People
• Share and link business strategies, priorities, metrics
• Ensure employees have received the critical training to perform the job
• Resolve employee issues, concerns and problems
• Develop and implement the staffing plan
• Integrate new team members
• Ensures that roles, processes, responsibilities and metrics are clearly known by all team members
• Role model regarding HP values, Working Environment dimensions and Standards of Business Conduct
2.Implement HP High Performance Workplace Process
• Set Goals and measures for employees
• Assess Performance - Conduct performance reviews
• Monitor and Give Feedback - Coach and provide continual feedback
• Ensure employees have development plans in place
• Facilitate career path discussion with employees
• Responsible in case of internal and external audit
• Sets objectives, assesses performance and rewards according to achievements
• Participate into Salary Administration. Make sure fairness, budget constraints, overall benefits and rewards package, short term and long term requirements are all taken into account
• Communicate to employees ranking and salary decisions in a tactful way
• Strictly adhere to confidentiality rule
3. Develop and manage teams
• Develop team mission, roles & responsibilities, goals and metrics
• Communicate and engage team members
• Nurture commitment to a common vision and shared values
• Promote collaboration & remove obstacles to teamwork
• Celebrate & reward significant team achievements
• Conduct regular and effective team meetings



Customer Satisfaction

1. Understand, meet and exceed customer expectations
• Understand customers' expectations and anticipates their needs
• Ensure all KPI's are green
• Ensure Statement Of Work is met
• Take applicable and relevant correctives action on the Voice Of Customer / other customer satisfaction surveys
2. Maintain an appropriate level of interaction with customers in order to anticipate any potential issues. Ensure in time resolution of customer escalations.
3. Cultivate a customer focused service culture of flexibility, responsiveness and innovation

Operational Excellence

1.Managing Operations & Processes
• Ensure that appropriate processes and tools are leveraged to manage and optimize our operational performance
• Assign tasks to the right people
• Develop capability for operational continuity
• Achieve targeted efficiency gains and productivity norms
• Ensure business controls are implemented and optimized
• Ensure Production Planning process is implemented
• Has direct responsibility for the output of the individual contributors at an operational level (e.g., issue resolution success - order status reports, global trade issues, returns, deliveries, invoicing).
• Resolves complex issues that have been escalated by individual contributors.
• Presents complex internal operational issues (e.g., opportunities to improve current processes) to management.
2. Continuous Process Improvement
• Ensure the implementation of the Quality Management System
3. Ensure an appropriate communication process is established to update/inform on operational status customers and stakeholders

TO APPLY PLEASE VISIT www.hp.ro/jobs