Service desk employee for hotline services (1st level) and back office tasks

Requirements:

- completed education in information technology or equivalent
- at least 1 year professional experience in a similar environment
- thorough knowledge of PCs and Microsoft software (operating system Windows XP, Internet Explorer, Outlook and office applications)
- basic network and internet knowledge
- Microsoft certification would be advantegeous
- fluent in speaking/writing German (compulsory), English would be advantageous
- good communication skills; especially on the phone, able to work under stress
- able to act independently
- customer orientation
- team worker

Area of responsibility : hotline service for company internal IT customers and user support in the back office

Job description:

- telephone service at the support hotline
- creation of trouble tickets (incidents, problems, changes, etc.) in a detailed and comprehensive manner in our professional service desk system
- classification and assigning to the according service group
- first level solution using modern remote support tools
- call prioritisation and escalation
- user support in the back office (2nd level)

We offer:
Specialty trainings, great working environment, multinational exposure