SQL Support Engineer

REQUIREMENTS:
Customer focus and Service oriented attitude
Strong team player
Strong knowledge of the following languages, verbal and written:
o German as a second language
o English
Analytical Problem Solving skills
Knowledge of Relational Databases administration and TCP/IP Networking

The following skills would be an advantage:
Knowledge in design, administration and/or support experience with Microsoft SQL Server (2000, 2005) preferably in a Support Organization or a Large Enterprise
Strong knowledge of Microsoft SQL Server concepts like: Relational Databases, Disaster recovery, Query writing & performance, Clustering & HA environment, OLAP & MDX, Replication & Mobility, performance tuning and hardware design, Reporting Services, migrations, Heterogeneous Database environment, and OLEDB & ADO.NET Development.
Knowledge of SQL Server Analysis Services, SQL Server Integration Services, SQL Server Reporting Services and Backup solutions, will be a plus

JOB PROFILE
Using broad and in-depth product knowledge provide and facilitate the responsive delivery of technical solutions and information to major customers;
Provide solutions to complex problems that satisfy our German speaking customer base. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support;
Build customer and partner loyalty through customer orientation, responsiveness and accountability;
Work in an international environment and collaborate with your team to provide high-level support;
JOB HIGHLIGHTS:
• Work in a state-of-the art technology environment and have access to the best and hottest technology resources
• Work with two top of the line PCs (Laptop & Desktop) and a Windows mobile phone
• Use Global Lab facilities with over 5000 servers with multi-terabyte capacity to help solve customers’ incidents
• Take part in extensive training: including classroom training, mentoring, shadowing, on-the-job learning and remote learning
• At contract renewal you have the possibility of working from home, especialy if you are living out of Bucharest
• Competitive remuneration package
Sport benefits
o Lunch vouchers.

Our ideas touch the lives of individuals everywhere and they are born in an environment designed to encourage collaboration, openness and innovation. We want you to join in, influence, learn, challenge, agree and disagree. When you work for Microsoft, you’re free to express yourself your way!
Please note that your resume will be entered in our data base and may be used in further recruitment events.

The Global Technical Support Centre (GTSC) located in Bucharest, provides high technical service and support for Microsoft’s European Enterprise and Development customers. The center is part of Microsoft Global Support Operations and is staffed by highly skilled technical specialists in enterprise Platforms, Business and Developer Applications.
We are currently recruiting for SQL - Technical Support Engineers. Junior and Senior Specialists, depending on the level of technical expertise and experience, are invited to apply.

Contract: Outsourced Employment Contract
Start date: ASAP
Location: Bucharest