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Service Administrator

Compania: Sony Overseas SA-Bucharest Ofice
| Expirat la: 07.01.2005 |
| Actualizat la: 03.01.2005 |
Compania:  Sony Overseas SA-Bucharest Ofice
Departament:  Achizitii, Logistica, Aprovizionare, Customer, Client Service, IT, Inginerie, Operatiuni, Import-Export
Orasul:  Bucuresti
Tip Job:  Full time
Posturi disponibile:  1
Status:  Inactiv
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp,Manager/Executive Position
Limbi Straine:  engleza,
Oferta:  nespecificat
Permis conducere:  B
Data introducerii:  07.12.2004
Data limita:  07.01.2005

 
CANDIDATUL IDEAL:

Language skills: Fluent English

Driving license: B

Computer skills:

• OS: Windows XP, Windows NT 4.0, Windows 2000
• Microsoft Office Family.


RESPONSABILITATI / BENEFICII:

Principal Accountabilities :

•Technical Support:
o Colection and analysis of ASC requirements
o Technical field consultancy
o Improve performances of ASC
o Support the organisation of service trainings
o Escalate dificult repairs and technical problems

•Customer relation:
o Reception/call handling of customer queries
o Preparation of solution for customers
o Open repairs monitoring and reporting

•Service IS:
o Maintenance of EPOS,ASSIST, WISE
o Maintenance of service IS

•In-Warranty claims:
o Check reporting of ASC
o Technical verification of ASC claims

•Spare parts and logistics:
o Accesory sales
o Handle ASC claims regarding spare parts deliveries





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