BITDEFENDER CUSTOMER SERVICE TEAM LEADER

- Prove proficiency in foreign languages, the more, the better. ENGLISH is a must and GERMAN, SPANISH or FRENCH are competitive advantages;
- +3 years working experience in the Customer Service field and at least one year experience in leading a CS team.
- Training and coaching abilities;
- Availability for traveling abroad;
- Business analysis capabilities are considered a competitive advantage;
- Excellent verbal and written communication skills, fast-learner, agile, dynamic, energetic and customer service-driven;
- Possess strong personal organizational skills.

Job Responsibilities

The right candidate is an experienced professional in Customer Service field, having great communication and interpersonal skills. He/she will be required to build a team of Customer Service consultants, train and motivate them.
The Customer Service Team Leader will have to directly interact with the Sales, Marketing and Technical teams in order to provide solutions for complex customers’ requests. He/she will report directly to the BitDefender Customer Care Director.

Job offer

- Professional and personal development managed by the HR department, teambuilding, etc;
- Great experience in working with foreign corporate customers;
- Flexible working hours;
- Attractive salary package.

Join one of the top players for worldwide market share in the Information Security Software sector. BitDefender® is expanding and looking for a few select additions to the team.
By providing security solutions to satisfy the protection requirements of today's computing environment BitDefender® delivers superior threat management to over 41 million home and corporate users in more than 100 countries
BitDefender is seeking an experienced Customer Service Team Leader to lead a team of consultants in providing direct customer service, responding to their questions and solve software product issues by troubleshooting, isolating, and guide the customers.