Pre Sales & Technical Support Engineer

We look for an experienced Pre Sales & Technical Support Engineer, preferably with a background in Wireless Telecom domain (GSM, UMTS/WCDMA) and in smart card domain which will be employed full time to work only into projects ran by our France partner.

We expect he/she to be a self starter, a fast peace learner, passionate of achieving excellence, with a strong technical background but also with good presentation & communication skills and have a positive can do attitude.

Experience :
- Proven experience in Wireless Telecom domain (GSM, UMTS/WCDMA) and in smart card domain.
- Strong computing background (combination of harware/software).
- Understanding of cryptography (Symmetric, PKI).
- Experience of short term projects.
- Computing : Visual Basic,C,C++,Java,JavaCard
- Foreign languages: English is a must, French is a plus

Our new collegue will be assigned to work for a foreign company and will report at functional level to our foreign partner.

Our partner is a multinational company, present on five continents and its revenues for 2004 amounted to € 658 million.
Our partner is the only group in the world to have combined the activities of high-security printing, lottery ticket printing and (smart) card production.

Pre Sales & Technical Support Engineer Role profile

Department: Mobile Communications Technical Support
Position: Pre Sales & Technical Support Engineer

Key Responsibilities:
- Provide technical support to customers for new and existing business, from pre-sales to after sales, through implementation and to final delivery of the smart card product
- Ensure that the business is aware of market trends and is represented in key local forum

Main accountabilities:
- Provide pre-sales technical support to customers on the various solutions offered by systems .
- Analysis of customer requirements.
- Matching customer needs to company product offering (smart cards and services, tools, solutions).
- Javacard STK applet conception, development and validation.
- Generating test cards.
- Formulating and Providing Smart card training to customers.

- Translating customer requirements into internal documentation for use by other departments within .
- Validating the output from other departments.
- Provide a link between the regional forces and the customer.
- Developing software tools for Smart Card expertise.
- Ensuring local representation and participation business forums/professional bodies within the local sector.


Subordinate activities

- Assistance for answering “call for tenders”
- Assistance for Customer Complaint Analysis Report (CCAR) technical expertise
- Assistance to the “customer service” department for order fulfilment.

Relationships:
- Internal relationship : Mobile Communications marketing , sales forces, Perso center, Customer Service

- External relationship : Wireless operators, Technical Support from other regions

Benefits:

We offer a very competitive salary (starting with EUR 800 up to EUR 1,5000) but we look for the best ones and with better experience
We offer training courses in new technologies in France at our partner facilities
Stromng & sustainable career development path within the company, either into Romania either within the Group

smart, The Consulting Group is a young management Romanian consulting company specialized in business process management, business continuity planning, system integration and in outsourcing software application design & development.

Our consultants have a broad expertize in their field and we mostly provide our consulting services in the banking sector, consumer credits, FMCG and mobile/telecom industries.