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Help Desk Operator

 SIEMENS Program and System Engineering
Compania: SIEMENS Program and System Engineering
| Expirat la: 30.04.2007 |
| Actualizat la: 29.04.2007 |
Compania:  SIEMENS Program and System Engineering
Departament:  Customer, Client Service, IT Hardware, Inginerie, Internet, eCommerce, New Media, Telecomunicatii
Orasul:  Cluj-Napoca
Tip Job:  Full time
Posturi disponibile:  10
Status:  Inactiv
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp
Limbi Straine:  engleza, italiana,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  16.04.2007
Data limita:  30.04.2007

 
CANDIDATUL IDEAL:

Know-How

• Knowledge of main Trouble Ticketing tools
• Knowledge of Office Automation tools
• Basic Knowledge of problems to deliver the first level support

Personal Skills:

• Written and fluently spoken English
• Fluently spoken, understand and written of Italian language
• Ability for working in teams
• Willingness to travel and work abroad
• Customer and result oriented working.
• Interest in meeting other cultures and being able to deal with critical & stressful situations in customer projects.

Education:
• Technical education: engineer (college/university) or equivalent.


RESPONSABILITATI / BENEFICII:

Description

• Acceptance of users calls
• First level problem diagnosis and escalation to second level support
• Open and manage trouble ticket





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