Senior Windows Administrator

The successful candidate will have the following skills:
-Strong (2+ years) Microsoft Windows Server Administration technical experience
-Able and willing to work non-traditional hours, including nights and weekends, and participate in an on-call rotation as required
-Demonstrated ability to identify and resolve complex, unique problems
- Strong verbal and written communication skills including fluency in English
-Effectively participate in a virtual, globally distributed team
- Strong interpersonal skills, including cultural awareness
-Experience with other technologies like SAN (EMC), Backup (Commvault) or Linux
-Experience with Active Directory, antivirus tools, systems management tools, IIS, Citrix, Terminal Services, security tools
- Technical support experience in an enterprise networked (LAN/WAN) environment
- Strong customer service skills
-Microsoft Certified Professional or better certification

Duties and responsibilities

Duties:
70% - Provide operational support for Windows servers in accordance with agreed upon service levels with guidance, including:
• Address incidents, monitor ticket queue, and coordinate with others in service support team.
• Performing system administration tasks
• Incident management, including complex troubleshooting across multiple technologies
• Configuration, change, release, capacity and availability management
• Understand and follow TGRC guidelines
• Communicate effectively with customers and peers
• Documentation of operational procedures.

20% - Coordinate with service support manager and hosting engineers to stay current on Hosting solutions, for new implementations, to solve problems and to improve solutions
10% - Continually evolve skills through knowledge sharing, contributing to solution database and new learning to improve performance and skills

Responsibilities :
• Provide hosting service support by evaluating and resolving level 1 and 2 incidents
• Coordinate with service desk and business unit application IT groups on incidents and restoration of services
• Participate in regional and global on call rotations to perform incident management activities
• Perform notifications, restore service, confirm services and report updates
• Troubleshoot complex technical problems across multiple platforms
• Escalate unresolved incidents and problems to Regional Service Support Supervisor.
• Coordinate with hosting engineering on resolution.
• Provide problem management, configuration management and change management support
• Initiate root cause analysis and log issues in problem management tool
• Support system security using ITSB and GIHS policies and procedures, specifically for applying access controls to system resources, and performing maintenance on root/system/administrator type accounts
• Monitor for security incidents and vulnerabilities and make recommendations to improve solutions
• Follow standards and processes used in service support for documenting and reporting incidents. Coordinate on incidents that need problem escalation and notification
• Provide documentation of incidents and write reports to support problem management analysis and metrics
• Support the change management process for implementing production changes, including incident fixes and patch deployment
• Maintain support and troubleshooting documentation
• Work collaboratively to share knowledge with other support staff

Class IT Outsourcing is a company dedicated to it’s partners. Company culture puts partners first, delivering solutions and services, while encouraging and rewarding excellence in customer relations.

We are a team of over 100 people, so we have dedicated staff, trained and certified in technical support, networking, communications, networking or security services, which to our partners means specific and effective solutions, adapted to activities or terms of intervention and guaranteed availability of systems under management.
Representative clients: Rompetrol, Coca Cola,,Vodafone, Adecco Romania, Morgan Stanley,Sanofi Aventis.