Technical Support Representative - Level 1 and Level 2

Job Description:

Providing technical assistance to company’s customers
Analyzing the problems that our customers encounter, provide technical support and offer solutions in accordance with the designated SLAs, via e-mail, fax or telephone utilisation
Respecting the related company procedures.
Establishing and maintaining excellent professional relationships with all our customers

General requirements:

Internal interest for the IT domain
Good Problem-solving skills
Good communication and customer service skills
Abilities to work as part of a team as well as independently if necessary
Positive and results oriented attitude
Background in computer and network configuration and maintenance - advantage

Specific requirements:

Technical Support Rep - Level 1

Good command at conversational level and proficiency in writing for one of the following languages :

english / french or spanish

Computer Skill Requirements:
- Computer Operating systems
- Trouble shooting skills
- Microsoft Office (Word, Excel)

Technical Support Analyst – Level 2

Good command at conversational level and proficiency in writing for one of the following languages :

english / french or spanish

Computer Skill Requirements:
- Trouble shooting skills
- Microsoft WS product + IP based LAN support
- Remote management of client WS (remote control, patch & packaged application distribution)

Responsibilities will include remote technical support for incidents logged via the Service Desk by one customer, in accordance with designated SLAs. You will be responsible for problem analysis and resolution and will also act as technical and site specific back up for the field engineering resource.

Our offer:

Professional and pleasant working environment within our multinational company
Competitive salary
Periodical, intensive and free technical training
First-class working conditions, latest hardware available

SCC, the pan-European technology integrator and services provider, with 28 year history of successful growth, has developed from an initial investment in the UK of 3,000 euros into a 3 billion euro turnover business with leading positions in eight key European markets and business partners in over 60 countries. SCC has always followed a clear vision and strategy to align our propositions with our customers' business requirements.

"Our vision is to be one of the world's top 20 IT service providers by 2008, offering unsurpassed IT services to the world's leading companies".

SCC Enterprise Solutions help the customers to design and deliver critical IT infrastructure.
SCC drives cost reduction and performance improvement around network assets, across enterprise infrastructure, through a unique “can do” culture, wherever our customers do business.


Our business is about people, about high service content, about a quality approach and, above all, about honest and professional engagement. Our people share the benefits and values of a single, unified, European family. We understand the needs of our customers, adapt quickly to change, and deliver the services and support their need, across Europe and beyond.

Driving a consistently unrivalled quality of service requires SCC's employees to share the following set of values: INDEPENDENCE - freedom of choice;
LEADERSHIP - ground breaking ideas; ACTION - delivery beyond expectations; FLEXIBILITY - tailored versatile solutions; COMMITMENT - considered long term solutions; TRUST - reliable honest partnership.