CUSTOMER SERVICE SUPERVISOR

We are now looking for a strong, people and solution oriented individual to lead and motivate a team of Customer Service Representatives.
MAIN RESPONSIBILITIES
• Managing a Customer Service Representative team towards achieving company’s objectives
• Monitor, coach, ensure on-the-job training and motivate team-members in achieving individual objectives and ensuring a continuous performance progress
• Identifying trends and proposing corrective actions to maintain Service Levels
• Deliver and analyze daily, weekly, monthly or ad-hoc reports related to Customer Service Department’s activity
• Initiate and contribute to the implementation of any new or on-going project within Customer Service Department
KEY ATTRIBUTES NEEDED TO SUCCEED
• University degree
• Excellent English skills, both writing and speaking
• High level of computer literacy (MS Office: Word, Excel, Access and PowerPoint)
• At least 1 year experience on a leadership position within Customer-Service area (Telecom environment would be a plus)
• Very good communication, interpersonal, organizing, prioritizing and planning skills.

We offer a competitive compensation package and the opportunity to work in an international environment.

Nobel is a prestigious American company acting as a Worldwide Telecommunication Service Provider. Nobel provides the largest selection of prepaid and post-paid international products and services to customers around the world.