Service Desk Specialist – Bucharest based

University Degree (Informatics/Electronics/Computer Sciences)
Good knowledge of Microsoft Windows operating systems, common software, network technologies (LAN), telephony
Excellent analytical & problem solving skills
Strong technical background
Customer-oriented with excellent customer service skills
English proficiency
Strong achievement focus i.e. high energy levels and commitment to end results
Excellent communication skills with demonstrated clarity in spoken and written words
Detail-oriented and able to prioritize work

Provides 1st level technical support for information systems related issues.
Ensures detailed explanations of user problems and calls resolutions are entered into Problem Management System.
Ensures that problems are escalated in accordance with established procedures and handles escalated projects as assigned.
Assists in the implementation of new information systems, which may replace or increase the current application set.
Responsible for acquiring, maintaining and expanding knowledge of relevant product offerings, current policies and methods of support delivery, to provide technically accurate solutions to users.

The Swiss company Nestlé, the global leader of the food industry was founded in 1866 by Henri Nestlé and is today the world's biggest food and beverage company. We employ around 283,000 people and have 456 factories and operations in almost every country in the world.
Nestlé entered the Romanian market in 1995 and today employs over 850 people in Bucharest and Timisoara.
Nestlé’s commitment to the world is to provide the best nutrition possible throughout the day, throughout the entire human life and throughout the world, based on the principle "Good Food, Good Life".