Tehnical support officer

- Enthusiastic and self-motivated;
- Fluent English speaker. Ability to speak Italian or Spanish will be considered an advantage;
- Excellent written/verbal communication skills: enjoys speaking daily with clients directly by phone/email/IM;
- Strong organizational skills and attention to details;
- Ability to prioritize and manage several client requests simultaneously;
- Technical skills: Familiarity and understanding of Web based software, good knowledge with web-hosting technologies: CentOS, cPanel, WHMCS. Professional background within a web-hosting company will be considered a major plus;
- Enthusiastic about new Internet technologies and their development;
- Able to submit innovative proposals that would improve the services we offer to our clients;
- Excellent inter-personal and inter-departmental skills;
- Recent experience in client/customer services is a plus.

Client support:
- Learning and understanding how our technology platform is used by our clients;
- Technical and user support for our external and internal client base (via email, telephone, LiveChat software, ticketing software, IM);
- Ensuring that our Service Level Agreement commitment to clients is adhered to – reporting of updates and issues in a timely manner.

Managing services for clients:
- Client services provisioning – accept orders, verify them, create client accounts, deploying dedicated servers and VPSes, buying domain names;
- Help them update their panels and launch their projects in the requested timelines;
- Managing the clients pay flow – track due invoices, send invoice reminders to clients, apply client retention procedures when needed.

Additional in-house tasks:
- Participation to the deployment of Beta versions by testing all features before starting to be used by clients;
- Internal clients assistance when needed.

NewHOST is a young, yet very fast growing company on the dynamic Romanian webhosting market. Our key clients are major Romanian and American companies with a long business tradition.
We are currently providing a wide range of services such as web hosting, colocation services, dedicated servers, virtual private servers, all-in-one services for the B2B market.

We consider our team the most important asset to the company and we pride ourselves with being on of the most pleasant company to work for.