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Dutch, German, Italian, Swedish, Danish, Portuguese Help Desk

 SC LongLine SRL
Compania: SC LongLine SRL
| Expirat la: 18.01.2010 |
| Actualizat la: 17.12.2009 |
Compania:  SC LongLine SRL
Departament:  Customer, Client Service, IT Software, Internet, eCommerce, New Media, Traduceri
Orasul:  Sibiu
Tip Job:  Full time
Posturi disponibile:  9
Nivel cariera:  Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp
Limbi Straine:  daneza, germana, italiana, portugheza, suedeza,
Oferta:  nespecificat
Permis conducere:  nespecificat
Data introducerii:  17.12.2009
Data limita:  17.01.2010

 
CANDIDATUL IDEAL:

• oral and written communication skills
• ability to learn new skills as required
• customer service orientation
• problem analysis
• problem-solving
• adaptability
• planning and organizing
• attention to detail
• stress tolerance
• can work well within a team


RESPONSABILITATI / BENEFICII:

• respond to requests for technical assistance in person, via phone, electronically
• diagnose and resolve technical hardware and software issues
• research questions using available information resources
• advise user on appropriate action
• follow standard help desk procedures
• log all help desk interactions
• administer help desk software
• redirect problems to appropriate resource
• identify and escalate situations requiring urgent attention
• track and route problems and requests and document resolutions
• prepare activity reports
• stay current with system information, changes and updates
• willing to work on a 24h callout shift on a shared basis.

LongLine offers an attractive career in an international successful company, personal and professional development opportunities. LongLine also offers you an attractive compensation package (salary + benefits), high qualitative working tools and the possibility to grow in a competitive and professional environment.


DESCRIEREA COMPANIEI:

Longline S.R.L. headquartered in Sibiu, is a company providing IT services and is representative and unique partner in Romania for TDN Germany and COLT United Kingdom. TDN GmbH and COLT Ltd. hold the most modern datacenters in Europe and a fiber network which has more than 25.000 km in 13 countries. 34 of the most important European metropolis are connected to this network. The main activities at Longline are full operating support for the partner's datacenters, web applications, software development, and helpdesk services.









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