Team Leader (French language)

Person Profile:

• Previous experience in managing teams
• Experience at Service Centre or Customer Service environment
• Previous experience in working with external clients
• Excellent French language skills both verbal and written,
• Good English language skills
• Very good understanding of MS Windows and MS Office applications,
• Excellent understanding and experience of team dynamics,
• Flexibility and availability.

Personal Qualities:

• Excellent interpersonal and communication skills,
• Able to work with minimum of supervision as well as perform under pressure and meet tight deadlines,
• Strong team player with the ability to build relationships with both colleagues and external clients,
• Enthusiastic, confident with a “can do” attitude.
Educational Requirements: University level preferred.

Adecco recruits for its client, a multinational company from IT field a Team Leader (French language).

Job Description:
• Proactively managing team performance / production of deliverables, aiming to exceed SLA targets, recommending and implementing action plans as appropriate to address any shortfalls,
• Providing a first point of escalation for the team in respect of service/delivery issues,
• Daily and hourly management of resources,
• Problem monitoring, resolution and escalation,
• High priority management, outage notification, hot calls, contact with resolving teams, etc,
• Day to day staff management to include telephone call monitoring,
• Staff training, coaching and development through 1-2-1’s,
• Supply daily / weekly / monthly reports on the service,
• Assisting in the planning and implementation of agreed changes to the delivered services.

All documents must be submitted in English.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

So, if you think you are the right candidate please apply today.
You can follow the link http://www.adecco.ro/job-1658-a_team_leader_french_language_.html or send your CV to oana.prajan@adecco.ro . For further informations please contact us at 0372 705 791.

Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.

IASI: str. Tutora nr. 4, Bl. B4, SC. D, parter
Tel: 0232/206 120; 0372 705 791
Fax: 0232/206 110;
E-mail: iasi@adecco.ro

Sedii din tara: Arad, Bucuresti, Cluj, Iasi, Oradea, Pitesti, Ploiesti, Sibiu, Timisoara.