Customer Service Specialist

Person Profile:

Experience – Essential

• Excellent French language skills both verbal and written,
• Good English skills,
• Experienced in 1st/ 2nd line support with good knowledge of: Windows 2000 Server, Windows XP, Active Directory, MS Office,
• Minimum 1 year experience in Technical Service Centre or Customer Service environment,
• Experience with web design and web development - an advantage,
• Team player with ability to work under pressure.

Experience – Desirable

• Working knowledge of Macromedia Dreamweaver, HTML, PHP, ASP and JavaScript.

Personal Qualities:

• Flexible and well motivated team player,
• Be able to work with minimum supervision and perform under pressure to tight deadlines,
• Able to work effectively and flexibly in a small team.

Adecco recruits for its client, a multinational company from IT field a Customer Service Specialist.

Job Description:

• Providing second line technical support for more complex incidents received from the 1st line incident handlers, in respect of clients/ services supported,
• Accurately record and classify all incoming Incidents with appropriate priority, category and incident summary details,
• Apply business and technical knowledge to meet resolution targets,
• Adhere to escalation procedures.

All documents must be submitted in English.

We offer a competitive salary & benefits package, a supportive international team environment and the opportunity to develop your career with one of the world’s most respected IT companies.

So, if you think you are the right candidate please apply today.
You can follow the link http://www.adecco.ro/job-1659-customer_service_specialist.html or send your CV to oana.prajan@adecco.ro . For further informations please contact us at 0372 705 791.

Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.

IASI: str. Tutora nr. 4, Bl. B4, SC. D, parter
Tel: 0232/206 120; 0372 705 791
Fax: 0232/206 110;
E-mail: iasi@adecco.ro

Sedii din tara: Arad, Bucuresti, Cluj, Iasi, Oradea, Pitesti, Ploiesti, Sibiu, Timisoara.