TECHICAL CONSULTANT

Requirements:

Education and Training Essential
• University Degree in Computer Science, Electronics, Physics or Telecom.

Desirable
• degree in Business or Commercial engineering
Work Experience Essential
• Experience of the GSM market with a Telecom operator, a smart card manufacturer, a mobile phone manufacturer or telecom service provider
• Customer facing role
• Application support, technical project manager or R&D engineer

Desirable
• Knowledge of the SIM/USIM card environment.
Technical/Professional
Skills and Knowledge Essential
• Possess good knowledge of GSM Technologies (e.g. SMS, GPRS, USSD, 3G) and Smart Card
• Excellent customer facing skill base
• Customer oriented
• Ability to solve problems
• Excellent communication skills
• Proven team player

Desirable
• Excellent knowledge of all technical aspects of SIM products and specifications
• Presentation skills.
• New business development within a technical environment.

Behavioural Skills Essential
• Innovative problem solver.
• Ability to liaise with multiple disciplines in Sagem Orga and at all levels, including escalating problems where required
• Good time management skills
• Tenacious
• Able to work under pressure
• Good written communication skills
• Self motivation and energy
• Resilience.
• Comfortable with regular international travel and at short notice

Desirable
 Sociable
 Good relationship builder

• Own the technical customer interface and oversee all technical related projects to the assigned customer accounts
• Provide in-depth pre-sale and post-sale support to complete sales process from client requirement to product or solution delivery, included product definition, test and validation.

Technical Consultant

• Define, own and write any functional requirement specification (FRS) for any card-based projects (SIM Toolkit application, personalisation or initialisation configuration and data, industrialisation process…)
• Provide internally and externally technical expertise on product, standard, Telco practice and Sagem Orga know-how
• Be responsible of the pre-production or BAP card process, from the specification to the customer acceptance, including the creation of the first sample cards, the internal and external testing and the pre-production card delivery.
• Assist with internal testing activities as required.
• Assist in the planning and presentation of `customer training/session/events etc.
• Product fault analysis and repair.

Technical Account Management

• Own the technical customer interface and oversee all technical related projects to the assigned customer accounts
• Be the principle technical contact for the customer in respect of product support, roadmaps, application and solutions definition, project deployment and any technical problems or faults.
• Manage and co-ordinate internal technical communication to be passed to customer in a timely and professional manner.
• Acquire a good understanding of the customer card-based solutions (Sagem Orga and competition’s one) and a good technical knowledge of the local card solutions.
• Understand the technical organisation at the customer and advice Sagem Orga on how and where to promote the products and solutions
• Build and maintain strong effective relationship with customers

Pre-Sales

• Proactively act to understand customer technical needs and identify potential card-based solutions in relation with the Sagem Orga portfolio and capacities
• Introduce and promote any new product, application and solution (presentation, white paper, training, demonstration, pilot)
• Define the functional requirement specification (FRS) for any card-based projects with the agreement and support of the R&D Application Development and the Application & Solution team.
• Responsible for the technical answers to global RFI and RFQ on card-related products. Provide assistance to the Sales Account Manager with regard to technical queries.

Project Owner

• Own any customer related project within Sagem Orga organisation
• Manage the full delivery of basic SIM card project – referred internally as Trial Card or BAP card - In that case the technical consultant owns the specifications, the project co-ordination, the internal validation and the customer acceptance.
• Participation in regular project meetings, both internally and externally.
• Represent internally the customer to make sure that any delivery and communications are coherent with customer prime expectations.
• Work with European and world-wide factories for the industrialisation of the smart cards;
• Liaise with development teams for application development, support, training etc and follow-up delivery
• Update Sagem Orga technical / sales / factory / quality / management personnel on activities
• Manage and co-ordinate internal team if required

Miscellaneous
• Liaise with corporate technical or product departments to provide the necessary feedback on customer product and service expectations
• Work independently; report on regular basis. Act as an integral part of an international team where good communication and timely response are critical elements of the job.

SAGEM ORGA SRL is the Romanian subsidiary of Sagem-Orga, located in the capitol Bucharest. It was founded end of 2004 to cater the needs of the fast growing Romanian telecommunication market and also to serve customers and potential customers in South-East Europe. The romanian office provides the services sales, technical support and system integrations.

Sagem Orga is a pioneer and a global leader in the smart card industry. The company develops and implements cutting-edge technology to turn the vision of unbounded mobile communications and integrated digital security into a reality. Sagem Orga’s portfolio includes hardware, software, consulting and services, all focused on smart cards for the benefit of consumers and providers in the telecommunications, health, identification and banking areas.

In the telecommunications sector, Sagem Orga’s customers include the world’s largest wireless carriers. Millions of people benefit from its custom-made solutions for GSM, CDMA and UMTS. With its security technology designed for the health, identification and banking industries, Sagem Orga protects people and their identities around the world and secures electronic communications between government agencies and the citizens and companies they serve. It offers solutions for biometric and electronic identification, electronic ID cards, health cards, drivers’ licenses and cashless payment.

Sagem Orga has a worldwide network of subsidiaries, branches and sales partners as well as production facilities incorporating the latest technology in Germany, Brazil, Russia and India. The company has a workforce of over 2,100 people. As a subsidiary of Sagem Sécurité it is part of the international high-tech group SAFRAN, which generates annual sales of more than 12 billion euros with 57,000 employees in over 30 countries.

www.sagem-orga.com