Service Management & Business Continuity Specialist/ Analyst

- University degree required
- Experience of dealing with management.
- Understanding of broad spectrum of Business Continuity Management.
- Confidence to operate effectively with the management level.
- Excellent communication skills
- Good facilitation skills and confident presenter.
- Advanced report writing skills.

Functional Competencies:

- Service Level Agreement
- Business Process Outsourcing
- eSCM
- Project Management
- Help Desk
- MS Excel
- SQL
- English
- Risk Management
- Continuous Improvement
- Business Planning and Budgeting
- Technology (IT infrastructure)
- Business Continuity Planning

Professional Competencies:

- Customer Service
- Initiative and Anticipation
- Innovation
- Communication and Presentation skills
- Project Management
- Decision Making (S)
- General Management
- Commercial sense

SM Analyst role:

Ø Consolidates, cross checks the data and information received from internal suppliers or retrieved from Helpdesk system and produces the Service Performance Reports
Ø Participates in performance reviews with Supplier side and Customer side
Ø Tracks and follows the improvement actions
Ø Participates in identified improvement projects
Ø Collects the management issues and assigns for resolution
Ø Acts as the super-operator of the Helpdesk application (applies for Europe)

BC Analyst role:

Ø Support Bucharest BPO units Business Continuity Plan (BCP) development as SME and QA resource
Ø Develop and maintain the Bucharest BPO center BCP, including the crisis plan and IT Disaster Recovery Plan
Ø Report and share lessons learned and tips to the BPO BCP leads
Ø Distribute BCM news, updates, initiatives and directions from Global BCP to operations unit BCP representatives
Ø Create BCP knowledge resources by conducting BCP training at different levels for the BPO operations
Ø Conduct tests of all BPO units, the LMT Plan and ITDR Plan at least annually.
Ø Ensure knowledge and BCM skills remain current with best practices and policies
Ø Submit weekly status reports to the Global BCM Lead for BPO
Ø In the event of an interruption to business, provide support to resolve issues
Ø Maintain all current documentation on the Business Continuity website
Ø Monitor the suitability of the recovery solutions (buildings and equipment) and ensure at all times the recovery strategies agreed can be effected.

Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.

BUCURESTI - Doctor Iacob Felix Nr. 28, Sector 1,
Tel: 021/300.35.46
Fax: 021/300.35.45
E-mail: recrutare@adecco.ro

TIMISOARA - Eugeniu de Savoya nr. 6
Tel:0256/432 211
Fax:0256/406 180
E-mail: timisoara@adecco.ro

PITESTI - Bulevardul Eroilor, nr. 16 B
Tel:0248/612 303;
Fax:0248/612 304;
E-mail: pitesti@adecco.ro

SIBIU - Str Fantanii, 2 bis
Tel:0269/206 450;
Fax:0269/206 451;
E-mail: sibiu@adecco.ro

ARAD - Str Ludovic Szantay, nr. 1, ap. 5,
Tel/fax:0257/281 147;
E-mail: arad@adecco.ro.

Cluj - Str. iuliu Maniu nr. 39
Tel: 0264/596 062

Iasi - Bd. Tudor Vladimirescu nr.4, bl. 311, parter
Tel: 0232/206 120