Mobilisation Team Member

- Bachelor degree or its equivalent
- Background in business processes
- Background in delivering change projects within large multi-national organizations. Experience may include organization design, process design and implementation, organization and service measurement, facilities planning and implementation, service management design and implementation, quality design and implementation.
- Operational management experience, particularly in a Outsourcing or in a internal business process is an advantage.
- Project Management experience
- Experience of working in diverse cultural environment required
- Very strong analytical skills (both numerical and process)
- Excellent in English for oral and written communication as well as conduct formal business presentation and manage conference calls
- Ability to develop and implement practical solutions
- Strong communication skills
- Self starter/Team player/Committed to quality
- Flexible, comfortable with change
- Professional approach and comfortable dealing with clients

Providing deal teams with all relevant background material relating to the Europe BPO DC.
- Cost modelling (i.e. working out the operating costs if the deal were to be run in the Centre and helping deal teams build their overall business case.
- Process analysis – assisting deal teams to (a) understand ‘as is’ processes (b) decide the offshore scope and (c) how the onshore/offshore interfaces will work ( this includes recommendations for changes to processes). This work feeds into the design of the Service Model.
- Helping deal teams incorporate the Centre capabilities (assets, tools) into the deal solution.
- Communication to deal teams how their deal will operate in the centre, including the areas of the Process, Performance Management, Culture, Organization, Competency, Applications, Equipment, Infrastructure, as well as Governance.
- Mastering and promoting the use of Solution Planning methodology, global best practices, models, tools and techniques.
- Keeping up to date with competitor practice
- Providing input into transition planning and estimating.
- Some overtime may be required
- The role may require travel (sometimes for extended periods), including international travel

Avand deschise peste 6.000 de birouri in 67 de tari ale lumii, Adecco este liderul mondial in domeniul resurselor umane ce ofera servicii de selectare, recrutare, plasare si gestiune de personal temporar sau permanent.

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