Phone Banker - Bucuresti

Professional qualifications:

• High school diploma
• English proficiency
• Computer and selling skills

Person Specification:

• Bank experience or customer care experience would be a plus
• Enthusiastic person, always willing to help and solve customer's issues
• Problem solving and attention to details;
• Fast learner;
• Very good communication skills;
• Team player, able to work under pressure;

Key responsibilities:

• Provides information to potential individual consumer and corporate customers regarding product and service features, pricing, delivery, contractual conditions.
• Provides immediate information to the queries raised by bank customers on account balance, statements of account, products' procedures;
• Is responsible to smoothly transfer of service to the Account Administration department, in case of queries that need further investigations and/or special attention.
• Ensures that all service requests received are properly handled and solved within the time lines agreed.
• Processes customer complaints in a courteous and professional manner in order to resolve any issues within his/her control.
• Understands the customer's position and develop ways to retain the customer's account and interest in the company
• Keeps track of the reasons for which customer interacted with him
• Develops qualified leads by selling the company image

RBS is one of the leading financial organizations in the world. It was established in 1727 and at the moment it employs 170,000 people in more than 50 countries and serves about 40 million clients all over the world.