Support Specialist

- Min. 1 year experience in a similar position;
- Min. 1 year experience in a position involving communication skills;
- Good English language skills;
- AS400 – basic knowledge;
- iSeries administrator experience is an advantage;
- Advanced Ms Office skills (Power Point, Excel, Word);
- Experience with hardware and software issues;
- Able to work independently and efficiently to meet deadlines;
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;
- Self motivated, detail-oriented and organized;
- Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

JOB DESCRIPTION:
- Provides second level client support and technical issue resolution (related to business core software) via E-Mail, phone and other electronic medium; preparation of user support documentation (user manuals);
- Production monitoring:
- Checking, if the batch processes are executed properly;
- Checking, if the data backup was executed properly;
- Reaction to errors;
- User-administration; Security audits;
- Queries; File transfers
- Backup / Contingency / Disaster Recovery Plan

RESPONSIBILITIES:
- Obtains general understanding of IT technologies and application operations related to company offered services;
- Provides prompt answers to support related email, phone calls and other electronic communications;
- Performs incidents tracking and statistics;
- May develop training materials, such as exercises and visual displays;
- Provides basic training to clients in the use of system delivered (business core software);
- Performs creation/maintenance of user accounts (related to business core software) using company provided software tools;
- Participates in test sessions (unit testing) and reports issues to the business analyst.

Qualysoft is a rapidly developing provider of IT-solutions, with important references on the international IT-market. Since its foundation in 1999 it has been helping its customers to become more efficient and competitive.

The Qualysoft Group has affiliated companies in Austria, Hungary, Germany, Serbia and it is planning to open other agencies in Eastern Europe as well. Thanks to its international presence it disposes of up-to-date knowledge concerning the European IT-market and its tendencies.
The number of employees has been rising continuously, at the present moment there are more than 200 experts available. The token of the successful projects carried out by Qualysoft is the expertise, many years’ experience and devotion. Qualysoft is devoted to the impeccable quality. It considers its duty to provide its customers with complex, tailor-made and highly flexible solutions.