Night Shift - Call center (English & French - Full Time)

• Converse confidently and fluently in French and English. Other foreign languages (German/ Italian/ Spanish) would be a plus.
• Be available to work in 8 hour night shifts.
• Have good communication skills and be proactive, flexible and dynamic.
• Be customer focused and detail oriented.
• Have the ability to work under pressure and to multi-task in a fast paced environment.
• Have a strong work ethic and be able to complete tasks with minimal supervision.
• Be able to work effectively in a team.
• Have basic computer skills.

• Process reservations (hotel, flight, car, ferry) received by phone, email, Internet and fax in a timely manner.
• Ensure retention of existing customers, sell and promote value-added products and services.
• Answer existing and new customers’ inquiries regarding products and services.
• Within a revenue generating culture, meet or exceed the reservation center's performance objectives including sales targets and call quality.
• Deliver superior Customer Service to both internal and external customers.
• Perform other duties and special projects as required.

Our offer:
• The opportunity to learn from an experienced and professional team.
• Challenging working environment.
• High level of training: skills (sales, communication, linguistic - French & English) and reservation tools (Amadeus, Sabre).
• Attractive and competitive salary package
You could also apply directly at www.qcns.ro/careers.html

QCNS is a leader in the e-tourism field in Europe. A True Dot Com company, we compete with Expedia or hotel.com and we create and develop applications used by thousands of people. Ever since 1998, QCNS has meant a successful adventure with more than 1 milion satisfied customers.

To reach our goals, QCNS recruits and develops new talents. We will offer you the support and training you need, encouraging you to express yourself and to bring your personal touch to our global projects. Joining us means having the opportunity to be involved in the company growth, to reveal your talent, to be professional and innovative. We help you realize your full potential and to feel confortable in a closely knit team. Our doors are always open to receive you, to present you the company, the working environnement, and to show you the way to be a reliable part of our success story.

Take up the challenge and join our team! Downtown Bucharest.

www.qcns.ro
www.planigo.com

jobs@planigo.com
Fax: +40 (21) 312 90 26