Call Center Manager |
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| Compania: QCNS Romania SA |
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| Expirat la: 10.10.2005 |
| Actualizat la: 09.10.2005 |
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| Compania: |
QCNS Romania SA |
| Departament: |
Customer, Client Service, Internet, eCommerce, New Media, Sales, Vanzari, Comert, Turism, Hotel Staff |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Mid-Level/Peste 3 Ani Exp,Manager/Executive Position |
| Limbi Straine: |
engleza, franceza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
09.09.2005 |
| Data limita: |
10.10.2005 |
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| CANDIDATUL IDEAL:
Experienta de minim 3 ani intr-un post similar;
- Persoana dinamica avind un simt al vanzarilor si al clientului dezvoltat;
- Leadership;
- Capacitatea de a se integra intr-o echipa de management internationala si profesionista;
- Capacitatea de a comunica eficient cu supervizorii call-center-ului si cu agentii de rezervari;
- Orientare catre atingerea rezultatelor asteptate de managementul societatii
- Studii superioare finalizate;
- Perfecta cunoastere a limbilor franceza si engleza;
- MS Office, word, excell, MS project |
RESPONSABILITATI / BENEFICII:
- Coordonarea activitatii unui call center incoming si outgoing calls.
- Atingerea target-urilor lunare referitoare la vanzarea presatatiilor turistice
- Elaborarea si implementarea procedurilor interne specifice
- Propunerea si desfasurarea trainingurilor profesionale a agentilor de rezervari si a supervizorilor din call center
- Propunerea unor masuri ce au ca finalitate ameliorarea performantelor call centerului.
- Propuneri de evolutie a softului CRM functie de necesitatile call center-ului si de diversificarea business-ului.
- Redactarea specificatiilor tehnice cu privire la parametrarea instrumentelor de telefonie specifice (PBX, ACD, IVR, CTI, etc...)
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DESCRIEREA COMPANIEI:
QCNS is an international group specialized in e-commerce, a leading supplier in hotel and tourism business. QCNS implements new technologies to build applications used by millions of people and develops products and services marketed on the Internet.
QCNS Network includes reservation centers, tourism agencies, professional travel guides and other services. We work with 400 airlines, 8000 hotels and 300 partners in tourism industry worldwide. We cover 15 countries in Europe and have 250.000 active customers.
Our common goal is to achieve market leadership and attain profitability in a very competitive market place.
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