Support Desk Call Coordinator

- Student (or University graduate);
- Advanced language skills: fluent in English (speaking, reading and writing);
- Excellent communications skills, proactive personality;
- Customer oriented;
- Basic IT knowledge and computer skills;
- Willingness to learn quickly and acquire new skills, open minded, positive attitude;
- Ability to work independently as well as being a team player;
- Attention to details, analytical & synthetic thinking;
- Knowledge on technical support processes is a plus;
- Ability to type using the blind-typing method is a plus;
- Time management skills and the ability to work under tight time constraints;
- Commitment, stability and responsibility.

Essential for this job are the communication skills, the English knowledge, the fluency and the English accent. The technical side (for solving specific computer software issues) can be acquired over time.

The call coordinator will be in direct contact with the most important element of our business: the customer! All customers are from the UK (native English speakers). The main job of the call coordinator will be to manage the incoming calls from the customers and log them into the system. Urgent customer issues will be dealt with directly on the phone. For complicated technical issues, the call coordinator will redirect the call to the appropriate technician in the Support Team.

On-the-job training will be provided, the employee having the opportunity to learn the Prima system in detail and get promoted.

This job is full time only! 8-hours/day from Monday to Friday, no shifts involved - just regular day-time program.

All the activity revolves around the company's software solution designed for office product businesses that covers every area of a business. The software includes modules for Customer Relationship Management (CRM), Field Service Management (FSM), Product Catalogue Management, Purchasing and Sale orders Management, Stock Management, Invoicing, electronic links to wholesalers etc.

The candidate will be responsible for:
- managing telephone support calls and emails;
- speaking directly with the customers about the software related issues they encounter;
- responding to the client's complains and logging the reported issues;
- redirecting calls (when necessary);
- informing the customers about the status of their call logs (when requested by them);
- performing basic troubleshooting tasks and first level support over the phone;
- other specific/administrative tasks for the Support Desk as they may arise.

The company will provide full product training and specific training required for completing the above mentioned tasks as well as a fully equipped office with the latest technologies available. Additional bonuses will be included, together with great salary rates for the IT customer support sector in Romania.

Prima Business Control Software is a successful Software Author and Distributor of Business Software to the Stationery Industry (and others) in the United Kingdom. The present opening is an excellent career opportunity in an expanding international company and a unique chance to join a new team building up for an international project that has just started in Romania, through Prima Business Control Software Romania. Official website: www.primasoftware.co.uk