Support Consultant

Skills
• Good IT knowledge, willing to become IT expert
• Windows Server, Networks, ADS, Domains, MSSQL, XML, Terminal Server, VMs
• Fluent in English, Romanian and 1 other language (for instance French, Greek, Russian or Hungarian)

Profile
• Excellent communication skills (written and verbal)
• Reliable and loyal
• Good humoured and motivated
• Flexible, hands-on.
• Result and customer oriented

Experience
• Junior level, 0-2 years working experience
• University education

Description of activities
You will ensure the support for the ORTEC planning solutions for customers operating in transport & distribution industry inside and outside Romania.

You are responsible for an adequate and efficient follow-up of the issues (questions, disturbances, requests) communicated by customers working with ORTEC software. You register and analyze the issues and when necessary you escalate them to a team of specialists.
Furthermore you will support the implementation team with installations at customers’ site (via remote connection), pre- and post-installation checks, document creation, maintenance of knowledge portal, solve network and hardware issues externally and internally.

You will achieve your results by being a reliable support consultant, motivated and well-organized and by ensuring the essential link between the ORTEC product experts and customers’ end-users (planners).

You will work together in a multi-disciplinary team in the Bucharest office and you will have frequent contact with your colleagues in other ORTEC offices around the world.

What do we offer?

We offer a full-time job in a dynamic environment where you will work with state-of-the-art solutions in a leading, innovative international company. You will receive a competitive salary package.

About ORTEC
ORTEC is one of the largest providers of advanced planning and optimization software solutions and consulting services. Our solutions result in optimized fleet routing and dispatch, vehicle and pallet loading, workforce scheduling, delivery forecasting and network planning.

ORTEC has over 1250 customers worldwide, 700 employees and several offices in Europe and North America. ORTEC Central and Eastern Europe serves the ORTEC customers in the CEE region and is headquartered in Bucharest, Romania.

Applying
ORTEC Central and Eastern Europe
Attn: Roxana Talpalaru
Bd. Unirii 61, Bl. F3, entrance 2, apt 604
Tel: +40 (0)21 31 10 227
E-mail : Info.cee@ortec.com
Website: www.ortec.com