CANDIDATUL IDEAL:
key professional & behavioral competencies:
customer oriented
concerning for accuracy
project management
analytical thinking
deliver quality outputs
ability to work under pressure
superb troubleshooting skills and tenacity in problem solving
results oriented
self development
flexibility and adaptability
qualifications required:
University degree (Electronics and Telecommunication or related)
basic trainings in GSM, IP routing/switching, protocols, ATM
fluency in English
MS Office
relevant experience in VAS platforms maintenance
technical knowledge for methods and procedure developing
knowledge and analytic skills of quality and performance indicators |
RESPONSABILITATI / BENEFICII:
main tasks:
correlate, priorities and administrate the incidents solving actions
crisis situation plans define, identify, coordinate, administrate and report
participate to/or initiate projects/audits for service quality supervise and improvement
analyze and provide the necessary information for the service improvements plans (Service Level Agement, services Quality of Service, supervision), support for Service Management Operations and Service Performance Management
participate to the projects of new services introductions, acceptance and integration
update the databases for incidents management and service architecture
operate and adapt the tools specific to the job
Orange planned work service impact evaluation and administration and SBO/clients special events management according to the SLAs defined between ORO and its clients or between SBO and SMC
implement ISO 9001:2000 through activities documentation inside Technical/Operations & Maintenance
different activity reports |
DESCRIEREA COMPANIEI:
Orange SA is one of the worlds leading communications companies, well positioned for the future. To date, Orange group companies have been awarded next generation (UMTS) licenses in the United Kingdom, France, the Netherlands, Austria, Switzerland and Slovakia.
Orange was launched in the UK on the 28th April 1994 and has been at the forefront of innovation in the mobile world ever since, becoming the leading operator in the UK. Now an international company, Orange operates in 18 countries with 50 million customers worldwide.
The Orange brand now operates in the United Kingdom, France, Switzerland, Romania, Slovakia, the Netherlands, Thailand, the Ivory Coast, the Dominican Republic, Cameroon, Botswana and Madagascar. The Orange group also has controlled operations in and a joint controlling interest in Egypt (MobiNil). The Orange group also has minority interests in Portugal (Optimus), Austria, (Connect Austria), and Mumbai/India (BPL Mobile).
Orange has always had a simple idea at its core, our philosophy. It helps us ensure everything we do within the company and for our customers is positive, optimistic and really makes a difference to peoples lives. We have a unique attitude which is actually delivered upon through our actions for our customers.
Orange believes in the future.
Orange makes a difference to peoples lives by creating simple and innovative services that help people communicate and interact better.In addition to our philosophy, we have five values that help us deliver our philosophy through the way we behave refreshing, honest, straightforward, dynamic, friendly.
Orange was launched in Romania on the 5th of April 2002 and registered a remarkable evolution since then. Orange Romania is now the telecommunication market leader both in number of clients and in profit, with regional offices in Bacau, Bucuresti, Cluj and Timisoara.
If you want to build the Orange experience and join a great team, send us your CV by applying online at www.orange.ro/jobs.
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