CRM data analyst - determined 1 year

Resource Management
Budget Accountability: N/A
People Management: N/A

Knowledge/ Skills/ Experience
Passion about data and data related topics
Detail driven
Familiar with the concept of relational databases in an Oracle environment
Knowledge of file formats / structures and file load processes (f.e. csv-files)
SQL skills for use with Query Tools (e.g. Business Objects / TOAD)
Comfortable in the use of Microsoft Office tools (Excel, Word, Powerpoint, etc)
Fluent in English both oral and written skills
French also advantageous

Behaviors
Eager to learn quickly
Well organized/structured way of working – able to meet demanding deadlines
Good interpersonal skills – able to build ‘strong’ relationships with ‘key’ contacts in MCOs
Proactively drive continuous improvements in all areas of activity
Ability to challenge current activities / processes
Team player – like to work in an international environment – have fun while working

Role Complexity

Problem Solving:
Capable to identify priorities and to adopt in short term the action plan
Able to perform detailed analysis on issues identified & provide relevant feedback
Undertake ad-hoc analysis and provide feedback to MCO’s
Methodical approach to problem solving – preparation of analysis plan, etc

Business Knowledge:
Good understanding of Business needs in particular in the CRM environment – able to interpret requirements and action them

Working Relationships
Internal Working Relationships:
Co-ordinate with Team Lead in Romania and London (daily)
Co-ordinate with IT personnel in France / Switzerland
Co-ordinate with MCOs both IT- and Marketing department
Co-ordinate with members of other departments in London (reporting for example)

External Working Relationships:
Co-ordinate with external supplier

Communication Requirements:
Internal:
Ability to adapt communications to suit the audience (Business, IT, MCO’s, etc)
Preparation and presentation of DQ in meetings

External:
Excellent communication skills (both written and oral) to all levels of the business / IT

Background:

Orange Romania is part of the France-Telecom (FT) Organization. as a brand exists in nine European countries. For that reason a database for cross-country reporting purposes has been installed. The successful candidate will join an international working environment.


Purpose of Role:

The database as mentioned above is refreshed on a monthly basis and contains all kinds of consumer data. Data Quality (DQ) is essential for such a system and therefore extensive DQ checks are carried out on a monthly basis.

The main purpose of this role will be to validate the content of the data received utilising the existing suite of data quality reports.

The successful candidate will be expected to interpret the results and investigate any issues identified, providing relevant feedback to the MCO with the aim of resolving issues within a reasonable timeframe, whilst taking into consideration the needs of the business. The role will also involve preparing and presenting updates on MCO data in meetings.

The data base system needs will be developed / changed over time. The candidate is involved in identifying new system requirements which need to be discussed and agreed with Group IT department. The candidate will be involved in the testing and validation of the IT development once completed by IT department.


Main Activities:
Perform monthly validation of files received within agreed timeframes
Provide feedback on issues identified including detailed analysis
Actively manage the resolution and redelivery of files
Development of Business Requirements for data base evolution
Development of new data quality report requirements
Integration of countries for updated version of data delivery format & -content
Various ad-hoc analysis performed and presented at meetings to support Business
Support other departments with related topics
Maintain and update documentation according to needs
International travel required – around 6 weeks a year

Orange SA is one of the world’s leading communications companies, well positioned for the future. To date, Orange group companies have been awarded next generation (UMTS) licenses in the United Kingdom, France, the Netherlands, Austria, Switzerland and Slovakia.

Orange was launched in the UK on the 28th April 1994 and has been at the forefront of innovation in the mobile world ever since, becoming the leading operator in the UK. Now an international company, Orange operates in 18 countries with 50 million customers worldwide.

The Orange brand now operates in the United Kingdom, France, Switzerland, Romania, Slovakia, the Netherlands, Thailand, the Ivory Coast, the Dominican Republic, Cameroon, Botswana and Madagascar. The Orange group also has controlled operations in and a joint controlling interest in Egypt (MobiNil). The Orange group also has minority interests in Portugal (Optimus), Austria, (Connect Austria), and Mumbai/India (BPL Mobile).

Orange has always had a simple idea at its core, our philosophy. It helps us ensure everything we do within the company and for our customers is positive, optimistic and really makes a difference to people’s lives. We have a unique attitude which is actually delivered upon through our actions for our customers.

Orange believes in the future.

Orange makes a difference to people’s lives by creating simple and innovative services that help people communicate and interact better.In addition to our philosophy, we have five values that help us deliver our philosophy through the way we behave – refreshing, honest, straightforward, dynamic, friendly.

Orange was launched in Romania on the 5th of April 2002 and registered a remarkable evolution since then. Orange Romania is now the telecommunication market leader both in number of clients and in profit, with regional offices in Bacau, Bucuresti, Cluj and Timisoara.

If you want to build the Orange experience and join a great team, send us your CV by applying online at www.orange.ro/jobs.