PROGRAM MANAGER KNOWLEDGE MANAGEMENT - SERVICES ENGINEERING

QUALIFICATIONS:

- Computer Science, Engineering or equivalent degree
- 3-5 years of professional business experience in project, program or product management
- Recent emphasis in knowledge management is an advantage
- Possesses general understanding in the areas of application development, database and system design, configuration, testing and deployment

PERSON SPECIFICATION:

- Very detail oriented with demonstrated outstanding analytical written and oral communication skills
- Self-motivated; a results oriented individual driven to excel
- Capability to learn new processes and technologies quickly and independently
- The role is fast-paced and you should be a self-starter who can work well independently, both as an individual contributor and as a team player.
- Demonstrated project management skills required to juggle multiple tasks simultaneously
- Self-managing program manager who consistently exercises sound judgment, creativity and hands-on in problem solving
- Ability to work under pressure and meet deadline requirements complimenting a proactive and flexible approach with a resilient and results - orientated nature
- Able to resolve and/or escalates issues in a timely fashion
- Ability to harvest knowledge and transform it from an informal to a formal one
- Able to work flexible hours to provide global support to engineers and managers

RESPONSIBILITIES:

- Actively participate with the creation and maintenance of all KM Community policies, processes and structures for use by Oracle Community moderators
- Actively participate in future business requirements gathering and prioritization for Communities as determined by executive level strategic decisions
- Deliver training, communication and support to all levels of the organization from individual contributor to director-level engagement regarding the KM Communities on MetaLink
- Ensure that Oracle internal moderators of KM Communities are trained on tools, processes and quality expectations
- Contribute to the award program definition and maintenance for Oracle Community moderators
- Provide monthly report documenting the status of the KM Communities to KM Program team management for distribution to executives
- Effectively communicates relevant project information
- Monitor customer contributions within the community threads for policy violations
- Track the health of Customer Knowledge Exchange program
- Publish customer submitted documents according to the policies and processes established
- Point of contact for Oracle customers in terms of questions related to Communities, feedback, rules of conduct, etc.
- Complete all assigned actions in preparation for the go live of the new KM Communities on MetaLink
- Review deliverables before going live of the new KM Communities
- Interface successfully with Development, Product Management and Global Customer Support organizations to drive end game success
- Undertake ad hoc assignments as and when required by management.

The Service Engineering team in Oracle Romania is part of the global Service Engineering organization.

The Service Engineering organization develops and deploys software and infrastructure technology that enable Oracle’s services offering. Our products and solutions are used by Oracle’s Advanced Customer Services and Oracle On Demand businesses and by our end customers. We not only develop software to solve immediate business problems, but we also invest into R&D to solve some of the industries toughest problems.

The Knowledge Management Program team supports Oracle’s knowledge management goals by providing an award-winning set of tools and processes ensuring a robust and up-to-date knowledge base.

Join the KM Program team and serve as the KM Program Manager for the KM Communities (forums and Customer Knowledge Exchange).