RESPONSABILITATI / BENEFICII:
Descrierea postului:
The primary role performed by a Oracle Network Support Engineer is the resolution of Oracle connectivity and security problems.
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Maintaining product expertise in assigned cluster
Reducing escalations
Working towards, adopting and contributing to new processes and tools (Oracle Collaborative Support, diagnostic methodology, health checks, scripting tools, etc.)
Contributing to Knowledge Management content creation and maintenance
Participating in RC/CA activities defined within their cluster
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
Ensure the timely completion of planned proactive tasks and Service Requests
Record GRID activities according to standard scheduling and reporting practices
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
Cerinte:
The ideal candidate should have a degree in Computer science, experience in connection setup and administration; good knowledge of Oracle database and in particular connectivity and security. Additional skills in areas as TCP/IP, SSL/TCPS, Kerberos and Active Directory
Customer Focus
Planning and Organizing
Working Globally
Team Working
Results Orientation
Communication
Product Mastery
Problem Recognition and Resolution
Excellent verbal and written skills in English
Oferta (bonusuri, beneficii):
We offer a challenging and rewarding work environment, the opportunity to interact with highly skilled professionals globally, extensive training, and excellent career opportunities in an expanding company.
Please submit your CV in English. Thank you very much!
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