| Expirat la: 02.09.2006 |
| Actualizat la: 31.08.2006 |
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| Compania: |
Oracle Corporation |
| Departament: |
IT, IT Hardware, IT Software, Inginerie |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp,Manager/Executive Position |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
02.08.2006 |
| Data limita: |
02.09.2006 |
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CANDIDATUL IDEAL:
Assist Oracle customers in solving functional and technical problems related to CRM applications.
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Business Area Support
Country Romania
Location Bucharest
Job Reference VEN/166723/W
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RESPONSIBILITIES:
- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Maintaining product expertise in assigned cluster
- Reducing escalations
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
- Contributing to Knowledge Management content creation and maintenance
- Participating in RC/CA activities defined within their cluster
- Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key
- Performance Indicator targets
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
- Ensure the timely completion of planned proactive tasks and Service Requests
- Record GRID activities according to standard scheduling and reporting practices
- Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests
QUALIFICATIONS:
- The ideal candidate should have experience in using or developing CRM applications (ideally Service/Call Center related) or combinations of these.
- A technical background would be an advantage but not essential.
- Excellent written and spoken English is a must.
- Customer Focus
- Planning and Organizing
- Working Globally
- Team Working
- Results Orientation
- Communication
- Product Mastery
- Problem Recognition and Resolution
Please submit your CV in English. Thank you!
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