Oracle Collaboration Suite Support Engineer

Cerinte:


Computer Science/Engineer BA degree or equivalent degree
Excellent verbal and written communication skills
Excellent problem solving and analytical skills
Self motivated and resourceful
Preference for working in a global cooperative team environment.
Demonstrated ability and willingness to learn new technology quickly
Language Skills: fluent english required
Willing to work on weekend shifts
Able to adapt to a fast paced and changing technical environment.
TECHNICAL SKILLS:
Strong experience with Application Server systems and related standard techologies (e.g. HTTP, TCP/IP, LDAP, Firewall, Loadbalancer).
Experience of building and maintaining an Oracle Portal site is an advantage.
Experience with Highly available systems is a plus.?
Basic understanding of Oracle RDBMS and SQL /PL-SQL Knowledgeable about various operating systems (Linux, Unix, Windows, etc.)
Willing to learn email technology (e.g. IMAP, smtp, Antivirus and Spam filters)

Descrierea postului:


Maintain an up-to-date and in-depth knowledge of new product releases and technologies.
Working towards, adopting and contributing to new processes and tools (Oracle Web Conferencing, diagnostic methodology, health checks, scripting tools, etc)
Contribute to the creation and maintenance of electronic content for customers in support of our problem prevention efforts.
Working with Development on product improvement programs (testing, BETA programs etc) as required
Provide real time web-based and telephone support for Oracle Collaboration Suite to customers and Oracle Consultants.
Ensure continuous monitoring and forward movement of customer issues until they are resolved.
Work closely with development to diagnose bugs and provide patches to customers.
Act as a team member that contributes to solutions and customer satisfaction and achieving the team targets.
Resolve very complex problems.


Oferta (bonusuri, beneficii):


We offer a challenging and rewarding work environment, the opportunity to interact with highly skilled professionals globally, extensive training, and excellent career opportunities in an expanding company.

Please submit your CV in English. Thank you very much!


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