Oracle Applications Support Specialist

Cerinte:


The ideal candidates should have:

Experience in manufacturing/production, distribution logistics, operational planning or combinations of these; experience with ERP systems / Oracle Applications combined with a strong interest in information technologies would be an advantage;

Or

Experience in using or developing Financials/Supply Chain Management applications or combinations of these; experience in accounting; experience with Oracle Applications would be an advantage;

Or

A degree in Computer science, 2-5 years experience and indepth technical knowledge in installing, maintaining and administrating multi-tier applications; database administration and Oracle technology skills are required;

Customer Focus
Planning and Organizing
Working Globally
Team Working
Results Orientation
Communication
Product Mastery
Problem Recognition and Resolution
Excellent verbal and written skills in English

Please submit your CV in English! Thank you very much.

Descrierea postului:


Assist Oracle customers in solving functional and technical problems related to Oracle Applications Suite. Oracle Applications Suite comprises Financial, Manufacturing, Distribution and Procurement products.


RESPONSIBILITIES:


- To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
- Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
- Maintaining product expertise in assigned cluster
- Reducing escalations
- Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
- Contributing to Knowledge Management content creation and maintenance
- Participating in RC/CA activities defined within their cluster
- Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
- Operating within Oracle business processes and procedures
- Respond and resolve customer issues within Key Performance Indicator targets
- Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
- Ensure the timely completion of planned proactive tasks and Service Requests
- Record GRID activities according to standard scheduling and reporting practices
- Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests


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