Oracle Applications Object Library Support Specialist

Cerinte:

The ideal candidate should have a degree in Computer science, 2-5 years experience and depth of technical knowledge in either installing, maintaining, administrating complex multi-tier applications or database administration. Oracle technology skills are required, but not essential as these skills can be provided.
Excellent written and spoken English is a must.

Customer Focus
Planning and Organizing
Working Globally
Team Working
Results Orientation
Communication
Product Mastery
Problem Recognition and Resolution

Descrierea postului:


Assist Oracle customers in solving functional and technical problems related to Oracle Applications Suite comprising Financial, Manufacturing, Distribution and Procurement products.
To manage and resolve Service Requests logged by customers (internal and external) on Oracle products and contribute to proactive support activities according to product support strategy and model
Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle in accordance with global standards
Maintaining product expertise in assigned cluster
Reducing escalations
Working towards, adopting and contributing to new processes and tools (ODC, diagnostic methodology, health checks, scripting tools, etc.
Contributing to Knowledge Management content creation and maintenance
Participating in RC/CA activities defined within their cluster
Working with development on product improvement programs (testing, SRP, BETA programs etc) as required
Operating within Oracle business processes and procedures
Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for the given cluster
Ensure the timely completion of planned proactive tasks and Service Requests
Record GRID activities according to standard scheduling and reporting practices
Operate in line with Bug Diagnosis and Escalation/Development Bug guidelines in resolution of Bug related Service Requests



Oferta (bonusuri, beneficii):


We offer a challenging and rewarding work environment, the opportunity to interact with highly skilled professionals globally, extensive training, and excellent career opportunities in an expanding company.

Please submit your CV in English! Thank you very much.

PLEASE SEE A FULL LIST OF ORACLE CAREER OPPORTUNITIES AT http://jobs.oracle.com , select Romania.

CAREERS WITH A GLOBAL DIMENSION

Are you looking for a place to make a difference? A place where you will work with the brightest minds from around the world? If so, choose Oracle. Oracle is home to 40,000 professionals in more than 100 countries.