OPN Interaction Center Representative - SLOVAK

Cerinte:


2-3 years Customer Service experience in a large multinational company, preferably within the IT Industry.
Fluency in Slovak and English.
Excellent verbal and written communication skills essential.
Experience of IT sales or relevant commercial expertise. Ability to work within a team of people driven by delivering exceptional customer service.
Third level Education or equivalent business experience an advantage but not essential.

Descrierea postului:


The primary focus of the OPN Interaction Centre representative role is to provide a high level of customer service to Oracle’s Partner Program members. These clients sell Oracle products and services. Your role will be to provide information, marketing material etc to existing Oracle Partners as well as canvas the market for potential new Partners. This role is task orientated with a high volume of inbound and outbound call handling expected. Your customer service orientation will involve working the hours of your market country and delivering at all times a high level of professionalism. This position reports into the OPN IC Manager

Handling of inbound queries from existing Oracle Partners over the phone, by e-mail and webconference.
Responsible for new partner recruitment into the program and existing member renewal
Drive partners to develop their readiness by undertaking the required training investment and associated OPN certifications
Drive partners adoption and engagement in major A&C business development initiatives
Conduct Outbound Marketing Campaigns
Proactively handle multiple tasks, ensuring service level to Oracle Partner Support
Network is maintained at all times, there should be a real focus on customer care.
Management of a Central Email Account and Contact Me Link Promote the use of E-Business Tools, conducting web seminars with new and existing Oracle Partners
Supply correct and relevant Information to Potential Partners as well as assisting them in deciding why the Oracle Partner Programme is right for their business
Assist and encourage existing Partners to generate Oracle Revenue by helping them to avail of their Partner entitlements in the areas of Development, Sales, Marketing, Education and Support.
Continuously undertake training to ensure Oracle product and business practice knowledge is up to date
Working with other OPN IC team members to ensure learning is shared and that team goals are achieved


Oferta (bonusuri, beneficii):


We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.


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