| Expirat la: 11.10.2006 |
| Actualizat la: 09.10.2006 |
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| Compania: |
Oracle Corporation |
| Departament: |
IT Hardware, IT Software, Inginerie |
| Orasul: |
Bucuresti
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| Tip Job: |
Full time |
| Posturi disponibile: |
1 |
| Status: |
Inactiv |
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| Nivel cariera: |
Entry-Level/Primii 3 Ani Exp,Mid-Level/Peste 3 Ani Exp,Manager/Executive Position |
| Limbi Straine: |
engleza, |
| Oferta: |
nespecificat |
| Permis conducere: |
nespecificat |
| Data introducerii: |
10.09.2006 |
| Data limita: |
11.10.2006 |
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CANDIDATUL IDEAL:
GIT SERVICE RESPONSE ANALYST
The Service Response Analyst is a key member of the Global Service Desk and is responsible for providing excellent customer service to Oracle’s employees globally.
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Business Area Support
Country Romania
Job Reference VEN/173995/W
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The Service Response Analyst is a key member of the Global Service Desk and is responsible for providing excellent customer service to Oracle’s employees globally via telephone, chat support and Oracle’s incident reporting application.
RESPONSIBILITIES:
- The Service Response Analyst is a key member of the Global Service Desk and is responsible for providing excellent customer service to Oracle’s employees globally via telephone, chat support and Oracle’s incident reporting application.
- Follows standard practices and procedures to identify potential system issues and escalate them to the Service Response Support Team.
- Follow established procedures to action tickets in a queue.
- Assist with general inquiries.
- Maintain high volume performance while adhering to published polices.
- Normally receives detailed instructions on most work during training.
- Fluent in English and one of the following languages, French, German, Spanish, Italian, Portuguese, Mandarian, Korean, Japanese is essential (both written & spoken)
- Previous customer service experience essential
- Ability to do shift and weekend work.
QUALIFICATIONS:
- Fluent in English and one of the following languages, French, German, Spanish, Italian, Portuguese, Mandarian, Korean, Japanese is essential (both written & spoken)
- Previous customer service experience essential
- Ability to do shift and weekend work
- Suitable applicant for this position will be an ambitious self-starter with a general appreciation of I.T.
- Excellent interpersonal skills, combined with initiative and energy and the ability to contribute in a team environment, will be important attributes.
Please submit your CV in English. Thank you!
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