CUSTOMER REFERENCE ANALYST

QUALIFICATIONS:


-Good analytical / problem solving skills in order to determine requirements for reference target, recruitment or fulfillment;
-Good communications skills to relate relevant information to sales representatives, country or corporate reference managers;
-Result orientated and able to drive initiative, prioritize assignments, and maintain focus on goals;
-Strong personal drive with a keen sense of urgency, motivation, and tenacity in achieving results;
-Must be self-motivated and able to work independently to fulfill the responsibilities for the assigned product, industry, solution or geographic area;
-Strong computer skills to navigate across multiple Oracle systems and tools;
-Strong focus on internal customers by showing capability to interpret and to match the internal customer's needs to the capabilities of the reference fulfillment;
-Interest in building and maintaining relationships with internal customers;
-Very good team worker;
-Excellent English language skills;
-Able to work various hours to meet the requirements of global operations;
-Able to communicate in a 3rd language – Korean, Japanese – preferable

RESPONSIBILITIES:

-Consolidate from various sources a single “target customer” list of possible target customers for reference recruitment;
-Participate in various communications channels to form potential customers for reference target;
-Update target customer list with exact sales and support information from various sources;
-Validate customer information – baseline and product - from various sources;
-Identify Key or Named Reference customers from target list;
-eMail invitations to target customers to participate in reference programs;
-Proactively search for suitable reference matches in various Oracle systems to identified top deals by product, by industry, by region or by solution areas;
-Ensure data accuracy of information and send suitable reference matches to specific sales representatives;
-Educate sales reps on the usage of reference database and reference workbench tools;
-eMail “thank you's” to reference customers upon completion of activities;
-Assist country or corporate reference managers in research of reference customers;
-Ensure data accuracy of specific reference customers, with regards to customer information, product association and related collateral;
-Update information in customer record upon completion of reference activities or collateral – non-Key or Named Reference customers only

Please send your CV in English!Thank you!
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