CREDIT & COLLECTION ANALYST (English)

QUALIFICATIONS & SKILLS:
Entry Qualification – University Graduate (desirable financial/economic);
Advanced English language skills are a must;
Experience – minimum 0.5 - 1 years – preferred disciplines - collections, customer service or outbound calls;
Strong oral and written skills in English and Romanian;
Very good telephone skills;
Strong negotiation skills;
Team player;
Ability to prioritize a busy workload

PURPOSE OF ROLE:
Ensure prompt payment of customer accounts within assigned portfolio; meet cash collection and aged debt targets; timely resolution of customer issues affecting payment; act as liaison and support to customers and internal stakeholders

Key responsabilities:
1. Customer Interaction
2. Transaction Processing & Audit
3. Exception Handling
4. Report Generation
5. Project participation

KEY TASKS:
1. Customer Interaction - Daily interaction with customers, sales and in-house teams to ensure prompt payment of amounts due
2. Transaction Processing & Audit - Research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information
3. Exception Handling - Handle exceptions relating to the cash collections process within one’s scope; Prompt escalation of material issues preventing payment to Team Lead
4. Report Generation - Generate regular and ad-hoc reports required to carry out the role
5. Contribute to projects - Participate in projects including service and quality initiatives and data migration projects on acquired entities when required

Please apply in English only.