CONTRACT RENEWALS TEAM LEADER

Oracle have developed an Global Contract Renewals Centre in Bucharest in order to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe, North America’s and Latin America and is looking for a Team Leader to be part of this exciting team.

RESPONSIBILITIES:

- Responsible for achieving productivity and performance goals in their assigned territory while assuring high quality from Contract Renewal Representatives;
- Work together with analysts to facilitate achievement of productivity and performance goals;
- Assure the 1st escalation level for internal and external customers;
- Manage task allocation based on renewal timelines and needs;
- Assist direct subordinates in executing their daily responsibilities, through coaching and feedback, producing operational reports;
- Get involved in hiring process and ensure new hires application;
- Monitor individual performance and conduct formal quarterly evaluation sessions with subordinates;
- Identify and address training needs;
- Handling additional projects assigned by manager.

QUALIFICATIONS:

- Bachelor degree or equivalent and
- At least 1 year of previous related experience in management or on a supervisory position (Advantage: support centers, call centers)
- Consistently met and/exceeded performance criteria expectations; with proven leadership skills
- Excellent communication skills (written and verbal)
- Excellent research and problem solving skills
- Time management skills
- Strong team leader and team player
- Takes initiative; independent and resourceful
- Ability to effectively prioritize and manage various tasks
- Demonstrated ability to work in collaboration with others to achieve goals
- Excellent verbal and written skills in English is a must.
- Any other European language skills are consider an advantage.

Please submit your CV in English as soon as possible. Thank you!

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