ARABIC CUSTOMER SERVICE REPRESENTATIVE

Oracle is developing the Contract Renewals Centre in Bucharest, to handle the renewal of its Support Service contracts for existing small to mid-size customers in Europe and is looking for Customer Service Representatives to be part of this exciting opportunity.

RESPONSIBILITIES:
The Customer Service Representatives will be responsible for ensuring the successful renewal of Support Service Contracts for existing small/medium-sized customers and handling any resulting queries that the customers may have about their contracts.

• Accountable for timely support renewals for small to medium-sized customers in assigned territory
• Educates customers on e-business practices and any associated contractual implications
• Ensures customer awareness and understanding of the applicable elements of the Support portfolio
• Responsible for meeting productivity requirements on outbound calls for renewals
• Manages exceptions for customers with issues that may delay or inhibit renewals
• Identifies and transfers leads to Partner’s Sales Channel for upsell opportunities
• Accurately forecasts business targets and opportunities in territory

QUALIFICATIONS:

- Excellent written and verbal skills in Arabic and English
- Good customer skills
- Good numeracy and attention to detail
- Ability to effectively manage multiple tasks and priorities
- Ability to adapt and acquire new skills quickly
- Experience of using computer systems


We offer you intensive training, an attractive remuneration package as well as the opportunity to work in a highly professional international environment where you will have the chance to learn new things every day and to develop a successful career.

Please submit your in English. Thank you very much!