Operations Specialist with advanced German skills Job No. 715725

Education and Experience Required
• First level university degree or equivalent experience.
• Minimum 2 years of related experience (e.g., supply chain, customer service, procurement, financial management).

Knowledge and Skills
• Good communication skills with ability to convey low to medium impact messages clearly (verbal, written and presentation) to internal and external peers.
• Mastery in English
• Proficiency in German;
• Basic problem-solving and analytical skills.
• Basic knowledge of the end-to-end process of sales operations.
• Basic knowledge of local legal compliance issues.
• Ability to structure and apply basic organizational skills to manage daily operational issues.

• Acts as a first point of contact for regular, ongoing customer accounts on daily operational matters.
• Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post-sales programs).
• Collaborates with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.
• Handles regular, on-going customers with low complexity issues.
• Communicates with both internal and external customers at the individual contributor level.

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